Manager, Infrastructure Engineering
Manager, Infrastructure Engineering
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Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Manager Infrastructure Engineering
Job Description Moogsoft Monitoring (XDCC)
What does a successful Application support Manager do
This position is responsible for monitoring and troubleshooting applications alerts for Fintech. Along with that handling non major incidents and working as incident manager to drive it to closer by ensure timely resolution of all Incidents and quick escalations when required with proper communication to management.
What you will do:
Monitor and troubleshoot Moogsoft situations for applications.
Analyze the situations to reduce noise by giving recommendations to App teams
Respond to alerts engage support team by initiating the incident management process as required
Oversee and ensure services and SLAs are met.
Review daily tasks and review deliverables
Document troubleshooting activities and resolution details in the Incident Work Notes to provide an accurate timeline.
Ensure timely communication with the leadership team.
Document reported issues troubleshooting steps and actions taken.
Perform and complete other duties as assigned.
Manage team roster and coverage to make sure shifts are managed well
Automation of routine manual work Process and productivity improvements
Prepare daily status/metrics Interactive Dashboards and share across with stakeholders
What you will need to have:
Bachelors degree in information technology engineering or a related field.
At least 1012 years experience working in IT service management or a similar role.
Basic understanding of Splunk Dynatrace and Moogsoft
Strong knowledge of IT service management including ITIL
Excellent customer service with strong verbal and written communications skills required.
Proven ability to analyze and resolve problems with attention to detail.
Knowledge of the financial services industry a plus but not required.
Required to work flexible schedule and weekends.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Employment Type
Full-Time
