Internal Fraud Manager

Job Title Internal Fraud Manager

Location Leicester or Bexhill (approx. 2 days per month in the office or adhoc where required)

Welcome to Hastings Direct Pam Angel HR Director

Were a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what were looking for even if youre not 100% sure we would love to hear from you.

Role overview

This role is responsible for identifying potential threats against the company from internal factors and developing/deploying strategies and effective controls to mitigate those threats. Youll also be responsible for investigating internal fraud events or any other incidents.

Job details youll need to have demonstrable experience in:

• Identifying opportunities where internal fraud risk exists with recommendations of mitigation via controls

• Investigating fraud other financial crime data breach events as well as screening and vetting incidents as directed by HR

• Reporting to the Internal Fraud Incident Team and the Internal Fraud Committee of all internal fraud incidents prevention activity and perceives risks and control status

• Managing the internal fraud team with their investigations intelligence searches reviews and contact controller function

• Providing training and guidance to colleagues to prevent internal fraud promoting a fraud aware culture and encouraging management reporting escalation and whistleblowing

• Managing counter fraud exception reports that identify potential fraud flags

Essential skills/experience:

• Experienced incident investigator (within internal fraud) with previous interviewing skills

• Strong knowledge of intelligence systems risk management procedures and overall good knowledge round payments processes

• Knowledge of Guidewire Policy Billing Claims Centre and GW Contact Manager beneficial

The interview process

Our interview process involves the below:

• Recruiter screening call

• 1st stage interview with hiring leader

• 2nd interview with hiring leaders leader

As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS please visit our inclusive business page on our careers website

Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and 5k car allowance you will also receive

Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail

Competitive bonus scheme all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing as a Band 4 colleague Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing as well as providing you with 4x your salary with our life assurance cover income protection at no extra cost and matched pension contributions up to 10% we are proud to provide you with an award winning package which includes discounts cashback free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme we have the thrive mental health app our colleague assistance programme available 24/7 our own inhouse mental health first aiders support groups and a dedicated team to make sure we are covering your needs

Theres more! 27 days annual leave bank holidays with the option to buy or sell one of your weeks access to our health care cash back plans dental plans discounted health assessments Cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more .

Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: