Commercial Customer Success Manager (m/f/d)
Commercial Customer Success Manager (m/f/d)
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Job Description
Why voize Because were more than just a job!
At voize we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day improves documentation quality and makes their workday significantly more efficient and enjoyable.
voize is Y Combinator-funded already used in over 600 senior care facilities and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annuallytime that is spent on people instead of paperwork.
But this is just the beginning. With our proprietary voize AI we are not only transforming the healthcare industry but also have the potential to create value across multiple industriesfrom healthcare to inspections.
As a dynamic team we combine cutting-edge technology with social impact.
Your Mission: Drive adoption & create longterm success!
As a Commercial Customer Success Manager (CSM) youll own endtoend rollout and success for a portfolio of 3050 midmarket & SME customers. Youll accelerate adoption cultivate relationships and uncover growth opportunitiesensuring every customer gains maximum value from voize.
Your Daily Business No two days are alike
Endtoend implementation: Own full rollout for 3050 SME customersdesigning and executing tailored implementation roadmaps to deliver value quickly and efficiently.
Portfolio management: Manage and nurture relationships across your book of accounts balancing proactive outreach with reactive support.
Stakeholder engagement: Build trust with facilitylevel users and power usersrunning virtual office hours coordinating onsite visits (up to 2/month) and hosting quarterly business reviews.
Adoption monitoring: Track health metrics via dashboards proactively flagging risks and driving actionable remediation plans.
Virtual events & bestpractice forums: Facilitate webinars user groups and office hours to share tips and deepen engagement.
Growth spotting: Identify upsell crosssell and referral opportunitiespartnering with Account Executives to expand usage.
Crossfunctional collaboration: Handoff to Onboarding Managers for training deepdives and work closely with Support Product and Sales to champion customer needs.
Your Skillset What you bring to the table
Proven experience in Customer Success Account Management or related roles in B2B SaaS with a focus on midmarket/SME segments.
Proven track record in driving adoption retention and expansion while managing a highvolume portfolio.
Exceptional communication skills: adept at presenting to nontechnical users facilitating workshops and building lasting rapport
Datadriven mindset: experienced in leveraging customer health scores and analytics to guide decisions
Fluent in German (C1) to effectively support our German customer base and a good command of English.
Willingness to travel regionally to meet our customers (3-4 times/month); based in Berlin Munich or Cologne preferred
Our Success Mindset How we work at voize
Proactive problem solver: You anticipate challenges and surface solutions early.
Fastpaced learner: You thrive in dynamic environments and adapt quickly.
Ownership mentality: You take full accountability for customer outcomes.
Collaborative spirit: You partner across teams to drive collective impact.
Growing together what you can expect at voize
We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving healthcare professionals more time for real patient care
We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely from Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible
You decide when you work best that means flexible working hours and a good hybrid set-up
Ready to talk Apply now!
We look forward to your application and cant wait to meet you no matter who you are or what background you have!
Required Experience:
Manager
Employment Type
Full-Time
