About the Role:

Grade Level (for internal use):

Customer Success Manager

S&P Global Market Intelligence

The Role: Customer Success Manager Global Intelligence & Analytics (Japanese/English Speaker)

The Team: Global Intelligence & Analytics (GIA) team resides within the Risk & Valuations Services unit of the S&P Global Market Intelligence Division providing powerful business intelligence solutions for applications including global risk and maritime global international trade and supply chain economic indicators and forecasts as well as shipping intelligence. It is an exciting global results-oriented and growing team that works closely together to help enterprise organizations to make better business decisions to support diverse business outcomes.

The Impact: Customer Success Manager serve as subject matter experts for our powerful complex solutions as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates transportation/logistics firms financial institutions governments military and law enforcement agencies academia and others. You will partner with the commercial sales organization to help support new and recurring business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment.

Whats in it for you: You may be a great fit for our next Customer Success Manager if the following career benefits appeal to you:

• Client-facing impact: You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.
• Empowerment: You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.
• Commercial success: You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.
• Entrepreneurial innovative culture: You like the challenge of working in an environment that is ever evolving: enhancing our solutions refining our processes adapting our strategy.
• Career growth: Our most successful Customer Success Manager masters the areas of data analysis public speaking and presentation development interpersonal skills including objection handling probing questions and being able to simplify complex concepts. We learn from each other on the job and progress into the role over time through immersion in our company culture and business activities. Many of our alumni have progressed their careers into areas such as product management sales project management consulting and others.

Responsibilities: Our next successful Customer Success Manager will take personal ownership of responsibilities like these:

• Effective communicator: You continually refine your communication skills so that your delivery is clear concise effective and interactive.
• Self-starter: You are assertive about your learning and career growth and work closely with your manager and peers across the global team to seek what you need to be successful.
• Intellectually curious: You eagerly embrace new concepts and actively seek to make connections between disparate ideas. You follow current events and trends and use our solutions to quantify and contextualize business headlines.
• Open collaborator: None of our colleagues have become successful in a vacuum. You participate in the collaboration that allows us to share ideas and information freely across the global network taking advantage of pockets of expertise to keep advancing our knowledge and ideas.
• Results oriented: You can deliver specific business outcomes within a defined deadline to specifications.
• Organized: You make your availability known to your stakeholders show up on time and prepared to internal and external meetings.
• Understanding Client Needs:Develop a comprehensive understanding of prospects and customers workflows and needs to maximize the benefits of S&P Global solutions.
• Demonstrations and Training:Provide tailored demonstrations and training sessions to showcase our solutions value proposition driving customer usage and product awareness.
• Customer Workflow Optimization:Assist customers in optimizing their workflows with prompt support via telephone email and in-person interactions.
• Cross-Functional Collaboration:Collaborate with cross-functional teams to manage client and prospect requests channel feedback and improve products and processes to better meet customer requirements.

What Were Looking For:

• Required Language Skills: This specific opportunity requires a bilingual speaker with native Japanese and fluency in English. Additional language skills such as Mandarin or Korean strongly preferable.
• Preferred Professional Experience: Prior professional experience in the areas of maritime international trade transportation/logistics supply chain economics country risk commodities energy customer care/support project management and/or business development are highly preferred.
• Required Education: Bachelors degree or higher achievement in logistics international trade maritime management business administration economics from an accredited university or comparable curriculum/work experience.
• Required Work Hours: This position is limited to a candidate who can work Asia-Pacific (APAC) hours on a continuous and ongoing basis. There may be some business requirements to work outside APAC working hours due to the global nature of the team.
• Required Occasional Business Travel: Some opportunities may require occasional domestic and/or regional international business travel approximately 1-4 business trips per year.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

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