Inbound Sales - Call Centre Agent
Inbound Sales - Call Centre Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Answering Incoming Calls
Providing Information
Upselling and Crossselling
Selling multiple products to potential sales leads received from various platforms
Handling and overcoming client objections focussing on Opening Closing Telephone Etiquette e.g. buying signals
Identifying customers needs through probing Seize opportunities to upsell products when they arise
Achieving minimum sales targets
Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
Achieving daily and monthly ARPU targets
Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
Achieving daily Talk time and meeting SLAs and AHT
Adherence to call centre scripts verifying client information declaration etc.
Build sustainable relationships and engage customers by going the extra mile
Accurate capturing of sales and clients personal details
Accurate scheduling of fitments
Liaising with clients via email Minimum qualifications and experience:
Matric / Grade 12
3 years experience in a Sales Inbound Call Centre (telematics experience advantageous)
Must be flexible to work/be available on weekends and after hours if necessary
1 Saturday per month is compulsory Attributes:
Target Driven
Punctual
Ability to multitask set priorities and manage time effectively
Excellent verbal and written communication skills
Ability to remain calm and professional under pressure
Selfmotivated
Ability to use positive language
Time Management
Attention to detail
Ability to perform under pressure and within a fast paced environment
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.
Required Experience:
Junior IC
Employment Type
Full-Time
