Call Handler
Call Handler
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Choose a career with the UKs biggest independent drainage specialist
We are looking for an experienced call handler to join our reactive out of hours team.
Hours: Saturday & Sunday (8am - 5pm) flexibility is required when needed
Location: Eccles Manchester
Hourly Rate: 12.21 per hour.
Key Responsibilities;
- Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers
- Liaising with on call service engineers and the management teams to ensure works are carried out promptly
- Ensuring that all calls are answered and information logged
- Achieve KPIs and provide the vital admin support to enable engineers to keep working 365 days per year 24/7
- Working quickly and calmly whilst providing a high level of customer service focus to our client base
Shift pattern : Saturday & Sunday
About you:
- Previous data entry experience
- Previous experience in customer service
- Excellent IT skills (Excel Word) and the ability to learn new in house IT systems.
- Excellent communication skills
Benefits: - Life Assurance;
- Auto enrolment pension scheme;
- Free onsite parking;
About Lanes:
At the Lanes Group we believe firmly in looking after our people and our customers. Its a big part of who we are. Its also one of the reasons that we have a 200 million turnover over 2000 staff and a network of depots across the country.
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises of a range of established service providers subsidiaries which complement the specialist service of Lanes by both work type and geography. Increasing our overall capability assets and offering to our customers.
Lanes - I - - - - are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
LAN
Employment Type
Full-Time
