Senior IT Business Analyst

What we offer

• Excellent health benefits plan which includes medical vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid timeoff and paid holidays
• Paid parental leave
• Companypaid mental health benefit through Headspace
• 2 free onsite fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Senior Technical Business Analyst is responsible for investigating business systems identifying options for improving business systems and bridging the needs of the business with the use of information technology. The Senior Business Analyst serves as a liaison among stakeholders in order to understand the structure policies and operations of the organization and to recommend solutions that enable the organization to meet its goals more efficiently and effectively.

You will

• Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience.
• Elicit requirements using interviews document analysis requirements meetings surveys site visits business process descriptions use cases task and workflow analysis.
• Critically evaluate information gathered from multiple sources and reconcile discrepancies to transpose highlevel information into a general understanding and distinguish user requests from the business needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Assist in the system deployment planning and execution. This may include training material creations training execution user documentation and Level 3 support of the system once deployed.
• Mentor and help train less senior Business Analysts.
• Maintain an ongoing list of backlog requirements and demands that are considered for inclusion in future system releases.
• Monitor open support tickets/work orders submitted to the Help Desk to provide service to our customers needs.
• Gather postimplementation feedback of the system and its deployment to leverage improvements in future processes and releases.
• Provide input to improving the solution delivery life cycle employed.
• Participate in assigned development planning and prioritization sessions as needed.
• Develop indepth Subject Matter Expert (SME) knowledge in areas assigned and share this knowledge with other team members.
• Assist in analysis and resolution of problems associated with standard operating procedures work flow and/or processes as required for defining specifications for testing efforts.
• Aid in testing efforts.
• Complete other duties and functions as requested by direct manager.

You have

• Ability to read write and speak the English language to communicate with employees customers suppliers in person on the phone and by written communications in a clear straightforward and professional manner.
• Data Science and/or Business Intelligence experience preferred.
• 4 or more years of Business or technology related experience.
• Experience in web based system development using Microsoft technologies mobile solutions and/or business intelligence preferred.
• Proficiency in the Microsoft Office Suite; Visio preferred.
• Experience with Agile (Scrum) and Waterfall project methodologies and experience with Jira preferred.
• Strong analytical and product management skills required including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Ability to work in a fastpaced high pressure office environment.
• Ability to use computer and software for long periods of time.
• Strong analytical/problem solving skills.
• Possess a strong desire for quality and ability to pay attention to detail.
• Ability to work independently.
• Ability to work on complex projects and work independently as needed.
• Ability to work in a team environment.
• Selfmotivated selfdirected resultsoriented and customerfocused.
• Ability to respond to change and able to handle ambiguity.
• Excellent time management organization and prioritization skills.
• Successfully engage in multiple initiatives simultaneously.
• Work independently with users and under direction of the project manager to define concepts.

Education

• High school diploma and four or more years experience in business or technology related field.
• Bachelors degree preferred.

Working Conditions

• Fastpaced high pressure office environment.
• Standard working hours based on a 40 hour work week.
• Additional working hours required as needed to complete testing assignments and projects on schedule.
• Minimal travel as required for business needs.

About SERVPRO

For more than 50 years SERVPRO has been a trusted leader in fire and water cleanup and restoration services mold mitigation construction biohazard and pathogen remediation throughout the United States and Canada. Our 2200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique the things we share and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age race color religion gender sexual orientation national origin veteran or disability status.