Business Analyst
Business Analyst
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Job Description
At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.
Business Analyst Professional Services (India)
Location: India Business Unit: Digital Business
Function: Professional Services Reporting to: Implementation head India PS
Employment Type: Full-Time
The Business Analyst (BA) plays a critical role in bridging the gap between customer needs and technical delivery. As part of the India Professional Services team the BA is responsible for gathering business requirements supporting solution design and testing and ensuring that project deliverables align with client expectations and business outcomes. This is a highly collaborative role involving close partnership with Solution Architects Project Managers and technical teams.
Key Responsibilities
1. Requirement Gathering & Analysis
- Engage with business stakeholders to identify analyze and document functional and non-functional requirements.
- Translate business needs into detailed requirement specifications and use cases.
- Collaborate with Solution Architects to define solution plans aligned with customer expectations.
2. Collaboration & Quality Assurance
- Act as a liaison between business users and delivery teams during solution implementation.
- Assist in preparing test strategies reviewing test cases and conducting user acceptance testing (UAT).
- Validate solutions against requirements ensuring high quality and business alignment.
- Support PMs in tracking deliverables and managing scope changes.
3. Problem Solving & Continuous Improvement
- Monitor solution performance and identify enhancement opportunities.
- Proactively identify and help resolve business and process issues.
- Recommend optimization opportunities to improve business outcomes.
4. Functional Expertise & Knowledge Sharing
- Develop subject matter expertise in assigned business areas and solutions.
- Participate in training sessions and workshops to support knowledge transfer and end-user readiness.
- Contribute to documentation of business processes functional workflows and solution configurations.
Qualifications
Must Have Experience:
- 58 years of work experience. Experienced as a Business Analyst in IT SaaS or Professional Services environments.
- Hands-on experience with business and technical documentation (BRDs FRDs process flows).
- Exposure to Agile methodologies SDLC principles and UAT cycles.
- Strong stakeholder management and facilitation skills.
- Experience working in cross-functional teams across delivery architecture and engineering.
Preferred Experience:
- Familiarity with two or more of the following: ECM BPM Imaging Workflow Automation IDP AI-powered OCR NLP/LLMs.
- Experience in Professional Services or Consulting environments.
- Knowledge of SaaS vs. On-Prem trade-offs and solution design principles.
- Exposure to intelligent content services and digital transformation projects.
Skills and Competencies
- Analytical Thinking: Ability to break down complex problems and structure solutions.
- Communication: Excellent written verbal and presentation skills. Capable of conveying technical concepts to business audiences.
- Collaboration: Team player who thrives in cross-functional environments.
- Business Acumen: Understanding of core business processes and how technology enables outcomes.
- Detail Orientation: Strong documentation and review capabilities to ensure clarity and quality.
Traits for Success
- Curious and Insight-Driven You dive deep to understand the why behind the what.
- Organized and Detail-Focused You thrive in maintaining structured documentation and clarity.
- Solution-Oriented You focus on practical problem-solving and enabling better user experiences.
- Team-Oriented You build strong relationships with peers and stakeholders to deliver together.
- Resilient and Adaptable You stay calm amid ambiguity and pivot quickly as projects evolve.
Required Experience:
IC
Employment Type
Full-Time
