Enterprise Customer Success Manager (m/f/d)
Enterprise Customer Success Manager (m/f/d)
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Job Description
Why voize Because were more than just a job!
At voize we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day improves documentation quality and makes their workday significantly more efficient and enjoyable.
voize is Y Combinatorfunded already used in over 600 senior care facilities and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annuallytime that is spent on people instead of paperwork.
But this is just the beginning. With our proprietary voize AI we are not only transforming the healthcare industry but also have the potential to create value across multiple industriesfrom healthcare to inspections.
As a dynamic team we combine cuttingedge technology with social impact.
Your Mission: Maximize adoption & drive success!
As an Enterprise Customer Success Manager (CSM) youll ensure our B2B enterprise customers get the most out of voize. Youll guide them through implementation onboard them optimize adoption and build lasting partnerships. Your work will directly improve efficiency in healthcare and drive largescale digital transformation.
Your Daily Business No two days are alike
Serve as the main point of contact and strategic partner for a portfolio of enterprise customers ensuring smooth onboarding growth and longterm success.
Build deep relationships with key stakeholders fostering trust and aligning product capabilities with business needs.
Drive adoption through best practices trainthetrainer programs and handson support ensuring they achieve measurable outcomes.
Conduct executive business reviews track customer health metrics and proactively address risks to prevent churn.
Work crossfunctionally with Sales Product and Support teams to continuously improve the customer experience.
Lead proofofconcept projects helping customers understand how voize can transform their workflows.
Your Skillset What you bring to the table
Proven experience in Enterprise Customer Success managing 10 B2B SaaS enterprise accounts with a focus on product adoption retention and expansion in close collaboration with our Sales team.
Experience handling customers with 200K deal sizes and working with multistakeholder organizations.
Strong change management skills guiding nontechnical users through digital transformation.
Excellent relationshipbuilding and stakeholder engagement skills including executivelevel communication.
Datadriven mindset using customer health metrics and insights to drive strategic discussions and optimise success.
Willingness to travel for customer meetings and training sessions.
Fluent in German (C2)to effectively support our German customer base and a good command of English.
Our Success Mindset How we work at voize
You are an active listener and strong communicator capable of engaging stakeholders at all levels.
You see challenges as opportunities bringing a proactive and solutionoriented mindset.
You thrive in a fastpaced iterative environment constantly seeking ways to improve customer experiences.
You take ownership of your work holding yourself accountable for customer outcomes and success.
You are a collaborative team player working crossfunctionally to drive impact and innovation.
Growing together what you can expect at voize
Become a cocreator of our success with virtual stock options.
Our office is in Berlin with a flexible remote work policy.
Flexible working hours because you know best when you work most efficiently!
Access to various learning platforms (e.g. Blinkist Audible etc.).
We have an open culture and organize regular work weeks and team events to collaborate and bond.
We are a fastgrowing startup so youll encounter various challenges providing the perfect foundation for rapid personal growth.
Your work will make a real impact helping alleviate the workload for healthcare professionals.
Free Germany Transport Ticket and Urban Sports Club membership.
30 days of vacation plus your birthday off!
Ready to talk Apply now!
We look forward to your application and cant wait to meet you no matter who you are or what background you have!
Required Experience:
Manager
Employment Type
Full-Time
