Assistant Case Manager
Assistant Case Manager
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeAssistant Case Manager
Location: Perth
Type: 4 month fixed term contract
The opportunity
This is an exciting opportunity to join us at entry level support our Workers Compensation Claims team. As a key member of the engine room of the business you will play a crucial role in supporting our Case Managers to be able to provide the best experience for our customers
Your responsibilities will include but are not limited to:
Support our customers on their returntowork journey by acting as the key point of contact for stakeholders including injured workers their employers general practitioners and other medical professionals
Respond to enquiries in an accurate concise and courteous manner ensuring that we are putting the customer at the heart of what we do to ensure an effective resolution
Assist Case Managers in the development of case management plans for clients that stipulate goals and activities.
Accurate & efficient data entry
Claims activities are completed accurately and within the agreed timeframe
Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies
About you
To be successful in this role you will have:
A customercentric approach which sees you optimise outcomes for our customers
Developed time management skills
Proven ability to demonstrate resilience in managing challenging scenarios
A keen willingness to learn and proactively engage in a fast paced dynamic team
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.
Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities.
With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
We believe this is our moment what if it was yours too
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
12 weeks genderequal flexible leave for all new parents including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBEs Family Domestic Violence First Responder Network
Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 the definitive national LGBTIQ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Claims Administration Communication Critical Thinking Customer Service Data Entry DetailOriented Document Management Insurance Claims Processing Intentional collaboration Managing performance Microsoft Applications Prioritization Problem Solving Risk Assessments Time ManagementApplication Close Date: 11/05/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
Employment Type
Full-Time
