Collection Specialist
Collection Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Daily collection calls (Outbound/Inbound)
- Contact customers regarding overdue accounts and determine reasons for nonpayment
- Maintain accurate records of all collection activities conversations and payment commitments with customers
- Monitor customer accounts for nonpayment late payment and other irregularities
- Process credit card payments
- Use skip tracing techniques to locate customers
- Research/investigate historical data and resolve payment discrepancies and provide backups to customers
- Respond to customer questions and requests and resolve those questions/issues
- Complying with applicable laws regulations policies and procedures
- Overcome stall tactics and objection by suggesting different options for debt payment
- Follow company policies procedures and directives from supervisors/managers
- Perform other duties and responsibilities as required or requested by management
Knowledge Skills and Competencies:
- At least two years (2) of collection experience
- Working knowledge of Microsoft OfficeOutlook Word and Excel
- Must be able to work a flexible schedule
- Proficient computer and math skills
- Selfstarter with the ability to manage multiple tasks and meet deadlines
- Proven interpersonal organizational analytical and problemsolving skills
- Strong communication with outstanding phone etiquette and interpersonal skills
- Able to work efficiently as a part of a team as well as independently
- Possess strong logic ability to take initiative and able to negotiate
Working Conditions:
- Work in indoor office environment Hybrid schedule
- Noise level is usually moderate.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental an equal opportunity employer and encourages women Aboriginal people persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that worldclass talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
