IT Support Specialist, Developmental Disabilities Services
IT Support Specialist, Developmental Disabilities Services
Posted on :
09-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-05-2025
Job Description
People we serve come from all walks of life and so do want to empower the potential of every team and we know that teams perform best when they are diverse and every team member feels that they belong.
Benefits at Hamilton County Developmental Disabilities Services:
- Hourly position paid biweekly
- Starting salary is based on years of experience ranging from $23.00 per hour ($43000 per year) for those with no related experience to $28.75 per hour ($54000 per year) for those with 10 years of experience in the same job.
- MondayFriday schedule: 7:45 am to 4:00 pm with a 1hour lunch.
- Hybrid workfromhome options
- Fulltime (36.25 hours) employees:
- One week of paid vacation and one year of sick day accrual immediately allocated upon hire.
- 3 personal days provided per year prorated with employee start date.
- Starting vacation accrual of 3 weeks per year.
- Sick time accrued at 15 days per year after first year of employment with an unlimited accrual.
- ComprehensiveBenefits Package: Medical HRA Dental Vision EmployerPaid Life Insurance Tuition Reimbursement Public Service Loan Forgiveness Eligibility Wellness Incentives robust Employee Assistance Plan access to Free Medical and Rx through Marathon Health and more!
- Ohio Public Employees Retirement System which includes a mandatory 10% employee contribution and a 14% employer contribution
IT Support Specialist
A typical day in the life of an IT Support Specialist involves fielding IT support questions from Agency staff conducting support calls or Zoom meetings as well as inperson assistance when needed and utilizing our web help desk application to enter support requests and update via notes. You will be performing hardware tasks like hooking up monitors and connecting equipment to systems and will be utilizing an agencyprovided iPhone and laptop to conduct tasks. You will also perform computer upgrades/replacements as well as repair laptop/iPhone issues by troubleshooting and ordering required parts.
You will work as a team of three. There will be a rotation of helpdesk coverage. When on the helpdesk you will have the option to work from home. When completing workstation support you will be required to work in the office.
You will work as a team of three. There will be a rotation of helpdesk coverage. When on the helpdesk you will have the option to work from home. When completing workstation support you will be required to work in the office.
Job Duties (Summary):
- Installs configures redeploys and documents workstations printers and software to meet agency needs
- Troubleshoots complex technical issues using knowledge creativity and problemsolving skills
- Serves as the first point of contact for IT support; resolves hardware software network and phonerelated issues
- Provides user support via phone remote access or inperson; offers courteous customer education and service
- Coordinates and implements hardware and software changes including OS upgrades
- Analyzes and documents workstation issues; identifies trends and recommends solutions
- Travels between agency sites to support users and understand their IT needs
- Maintains advanced IT knowledge; supports network connectivity and assists with projects
- Demonstrates reliability teamwork and cooperation
- Performs other duties as assigned
Ideal candidates forHamilton County Developmental Disabilities Services:
- Have a passion for improving others lives demonstrated through superior customer service
- Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community
- Value a purposedriven culture supportive team members and organizational commitment to growth and innovation
Requirements:
- Associates degree in a related field and at least one year of relevant experience OR three years of relevant experience in lieu of a degree
- Ability to travel within Hamilton County as needed
- Must be able to pass criminal background checks drivers abstract and various abuser registry checks
Work Location:
Hybrid remote and at HCDDS Support Center: 1520 Madison Road Cincinnati OH 45206
This position follows a hybridremote schedule combining remote work with inperson responsibilities. Employees are expected to travel within the county to meet with individuals and attend inoffice meetings as needed. The flexibility to work from home is available when job duties allow.
Deadline to Apply:
Monday May 19th at noon EST
Applicantsmust be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Hamilton County Developmental Disabilities Services offersequal employment opportunities to qualified individuals without regard to race religion color national origin age gender disability sexual orientation gender identity gender expression marital status veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
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