Credit Controller

We are looking for a Credit Controller to join our Finance team based in Birmingham City Centre.

This is an opportunity to join the credit control team in Birmingham working to manage coordinate and maximise the collection of debt for a section of the client ledger in a timely fashion and minimise the risk of nonpayment whilst maintaining the firms client service delivery levels and high professional standards.

Our Finance team is an award winning team awarded the Finance Team of the Year at the West Midlands Finance awards 2023 whilst being highly commended in the Finance Transformation and Change category

About the role:

The Credit Controller will work with the Birmingham Credit Control team taking responsibility for the credit control of their own ledger across the firms practice groups. The position will report into the Credit Control Manager.

Duties and responsibilities include but are not limited to:

• Chasing outstanding debts for Practice Groups by telephone and email;
• Recording chase history and agreed payment timescales on the system;
• Proactively resolving and monitoring any queries raised;
• Liaising with partners and associates on all debts including conducting facetoface meetings;

Please note working hours will be 9.30am to 5.30pm as standard with the ability to move to flexible working hours after you have passed your 6 month probation working will come into effect following a training period which will be confirmed by management once you are up to speed and comfortable with the requirements of the role.

About you:

For this role we are looking for a credit controller who understands the significance of internal and external client relationships and the importance of the ability to communicate with a professional yet assertive manner in collecting debts.

To this role you will bring significant experience of credit control and account reconciliation ensuring the flexibility to work within a changing environment working to given timeframes and anticipate likely workflows whilst ensuring strong attention to detail and consistently producing a high quality work. This role sits within a strong supportive team so to succeed you will need to be a driven and motivated individual who is keen to contribute to the team.

It is important to understand within this role you are providing a service to both internal and external stakeholders and building strong rapport and relationships will contribute to the success and development of the firm.

Key Skills and Experience:

• Proficient in the use of debt and/or revenue management systems. Knowledge of MiniSoft ARCS 2G would be desirable; ideally alongside an integrated or independent finance system (knowledge of Expert (Aderant) would be desirable although not essential).
• Ability to conduct face to face and telephone debt reviews with partners and fee earners.
• Experience of dealing with international clients is desirable.
• Strong analytical and negotiation skills to help resolve queries.
• Significant experience of account reconciliation.
• Ability to be assertive and confident in collecting debts whilst at all times maintaining an assured and professional manner.
• Competent in the use of MS Office including experience of Microsoft Excel and Word.
• Excellent written and verbal communication skills with the ability to communicate at all levels.
• To have a flexible and proactive approach to debt collection.

What We Can Offer You:

Gowling WLG has been recognised as one of best places to work in the UK and has been ranked by Great Place to Work for 25 consecutive years.

Excellent benefits including:

• A hybrid approach to office and remote working.
• 25 days annual leave with the option to buy up to a weeks extra annual leave.
• Free private medical insurance and the option to add family members.
• A generous pension allowance.
• Life assurance covering four times your annual salary.
• The chance of a threemonth sabbatical every five years.
• Maternity paternity and adoption leave schemes.
• A range of health and wellbeing programmes.
• Offices in Birmingham city centre or in London overlooking Tower Bridge both with onsite restaurants.
• Opportunities to flourish in your role through training and personal development.

Many of our people work flexibly in some way. If you would like to explore your own flexible working arrangements with us we are happy to discuss this during the recruitment process.

Equal Opportunities:

Gowling WLG is committed both to promoting equality and diversity in the firmand to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour nationality ethnicity national origins) religion or belief age disability sexual orientation sex gender reassignment and gender identity marriage and civil partnership and pregnancy maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.

At Gowling WLGwe seek to attract and retain talented people from a diverse range of backgrounds and cultures to create an exciting and rewarding place to work. Our aim is to fulfil everyones potential and together to achieve personal and business goals.

If you have any queries in relation to this position or would like to see a full job description please contact Meg Astley at

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