Customer Field Representative I
Customer Field Representative I
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Job Description
Posting End Date:
May 21 2025Employee Type:
RegularFull timeUnion/Non:
This is a nonunion positionEnbridge is currently seeking a Customer Field Representative I.
This position reports to Enbridge Gas North Carolinas North Durham Operations Center in Durham North Carolina.
What You Will Do:
This entry level position is responsible for reviewing account information to determine disconnection of service extension of service customer change accounts and final bill orders; performs Automated Read Only Program (AROP) duties to include but not limited downloading information to vehicle computer; driving scheduled route to collect automated reader reading information for customer change orders and uploading information from vehicle computer to automated readonly program (FCS) on desktop; performing physical disconnection of gas meters due to nonpayment of utility bills at customers premises and based on assigned location painting residential meter sites and participating in restoration of system outages.
Who You Are:
02 years experience in related field.
- Completion of high school or equivalent (i.e. GED) is required.
- Must have a valid drivers license with a safe driving record.
- Basic computer knowledge and skills including Microsoft Word Excel and Outlook.
- Ability to use hand tools such as a meter key and adjustable wrench.
- Basic knowledge and skills in customer service and credit/collections.
- Basic troubleshooting problemsolving and mathematical skills for reviewing customer accounts.
- Basic ability to read maps and navigate in various territories including a basic knowledge of the assigned area and surrounding towns.
- Ability to retain knowledge of companys credit policies and North Carolina Utilities Commission rules and regulations.
- Basic verbal and written communication and interpersonal skills to communicate with customers in an effective and professional manner.
- Ability to effectively read gas meters and accurately research and record meter and account information on a computer.
- Ability to work independently and as part of a diverse team.
- Ability to frequently travel to customers premises where encounters with agitated customers or dogs and other animals may occur.
- Ability to balance and prioritize workload based upon time of year.
Working Conditions:
Work is both in an office environment and at customers premises outside in varying weather conditions (i.e. heat cold rain). Position requires the ability to squat multiple times daily for accessing gas meters. Heavy lifting up to 75 lbs. independently required. May encounter insects dogs or other animals at customers premise. May encounter agitated/irate customers. May be required to work overtime.
Physical Requirements (Include but are not limited to):
Balancing bending and stooping climbing crawling carrying (up to 50 pounds) grasping kneeling lifting (up to 75 pounds) pulling hand over hand pushing reaching above shoulder repetitive motion sitting standing walking visual requirement (able to see screens detect color coding read fine print) hearing requirement.
Mental Requirements (Include but are not limited to):
Ability to: understand remember and apply oral and/or written instructions or other information understand complex problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology organize and prioritize work schedule on a shortterm basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and communicate with individuals via telephone.
Military service members and veterans with ranks from E3E5 W1W2 or O1O3 plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time Enbridge cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.
At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening including a criminal records check.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
