Senior Product Associate - Service Product

Unleash your expertise in product development and optimization by leveraging user research analyzing metrics and collaborating across one of the worlds most innovative financial organizations.

As a Senior Product Associate in the Service Product Group you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with crossfunctional teams and play a crucial role in shaping the future of our products and ongoing success.

Consumer & Community Banking (CCB) Operations Product organization provides critical crossline of business support across JPMC and serves as one of the largest product portfolios in CCBdelivering value to millions of customers and over 30000 employees. As a product team member your problemsolving skills will place you on the cutting edge of defining the vision creating the strategy and building the roadmap to solutions that impact millions. Along the way youll develop a deep endtoend understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research journey mapping and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes tracks and evaluates product metrics including work to time cost and quality targets across the product development life cycle
• Writes the requirements epics and user stories to support product development.

Required qualifications capabilities and skills

• 3 years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Strong analytical and problemsolving skills with a keen attention to detail
• Skilled in writing comprehensive test cases including edge cases for all the identified use cases
• Must have the ability easily assimilate information and learn new applications and processes and ability to analyze complex system requirements and present findings to both
• Demonstrated ability to design and develop detailed flowcharts that effectively illustrate information architecture system interactions and process flows.
• Effective presentation and interpersonal skills; proficient skills in communicating ideas both written and verbal
• Technical proficiency and understanding of software development methodologies with experience in APIs and cloud concepts
• Agile/Scrum certifications or 3 years of Agile/Scrum experience

Preferred qualifications capabilities and skills

• Experience ideally in project management process reengineering strategy or customercentric functions and working with global teams
• Experience with agile product development and software delivery lifecycle; advanced knowledge of using tools like Confluence and JIRA
• Proven track record of delivery and new product feature creation; effective communicator with excellent written communication skills including requirements writing
• Familiarity with the business services and offerings associated with financial services and understanding of the financial services industry and Regulatory Legal and Risk environments