Bilingual Billing Associate/Front Desk
Bilingual Billing Associate/Front Desk
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Job Description
Bilingual Billing Associate/Front Desk
JobDescription: Front /Billing Associate I
Reportsto: SeniorRevenueCycle Manager
We are a pediatric nonprofit organization seeking a frontdesk billing associate to join our professional team. The front desk billingassociate presents the first impression of the organization to clients andtheir families. The front desk billing associate will attend to visitorsonsite respond to inquiries on the phone and face to face and supplyinformation regarding the organization to the general public clients andfamilies. Billing associate will manage all matters and communication relativeto insurance claims on behalf of Texas Hearing Institute.
Position Information:
HoursWeekly: 40
Monday Friday
StartingSalary: Determined by experience.
FLSAStatus: Nonexempt
Benefits:
- Health & Dental Insurance
- Life Insurance
- Long Term Disability Insurance
- 403 (b) Retirement Plan
- 12 Paid Holidays
- 21 Paid Time Off Days
Responsibilities / Duties:
Answer telephone and screen voice mails anddirect calls.
Take and relay messages.
Provide information to callers.
Greet people entering the organization.
Direct persons to the correct destination
Answer queries from the public and clients.
Ensure knowledge of staff movements in and outof organization
Monitor visitor access and maintain security awareness.
Monitor reception area for cleanliness tidy areaat front desk.
Provide general administrative and clerical support.
Receive and distribute deliveries.
Verify patient insurance.
Check in clients.
Check out clients and take payment on occasion.
Monitor and maintain office equipment.
Control inventory relevant to reception area.
Other duties as assigned by supervisor.
Maximizing revenue and reducing contractualallowances/ discounts/ MWS and other (grants) write offs at all times.
File all THI appeals and corrected claims as needed.
Reducing patient balances collectingoutstanding balances with invoicing or at check in .
Assist with Entering and posting all servicerelated (program) payments into IMS software.
Regularly reviews all clients accounts and keepthem clean including notifying clients of balances due or making necessaryadjusting entries. THIS STEP INCLUDES COMPLETING CLAIMS IN IMS ADJUDICATIONSO THAT THE CLAIMS ARE PROPERLY & TIMELY CLOSED.
RequiredSkills/Abilities:
Bilingual (required) Excellent oral andwritten communication skills in English and Spanish
Knowledge of administrative and clericalprocedures
Excellent customerservice/patient service skills and great phone etiquette
Professional personalpresentation
Team player
Ability to prioritizemultiple tasks and responsibilities.
Must be organized andmanage time.
Cando attitude and willingness to learn newskills and technologies.
Internet usage for insurance verifications
IMS onsite training
Working knowledge of Microsoft Office WordExcel Power Point and Outlook.
Use of office equipment i.e. computers keyboardiPad scanner fax machine copy machine and postage meter.
Internet using the internet for filing claimsgathering information and communicating.
Spreadsheets knowledge and ability to createmodify and electronically transmit.
Educationand Experience Requirements:
High School diploma orequivalent
Must have one plusyears of claims (insurance billing experience)
Physical Requirements:
Stand;walk; sit; reach with hands and arms; public speaking; hear; see; bend able tolift 15 pounds; drive a motor vehicle. Job requires extensive computer use;employee must have sufficient hand dexterity to use a computer keyboard/mouseand computer screen for lengthy periods of time.
Please visit our careers page to see more job opportunities.
Required Experience:
IC
Employment Type
Full-Time
