Customer Service Representative - Dutch - Portugal Fully Remote
Customer Service Representative - Dutch - Portugal Fully Remote
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Job Description
Are you fluent in Dutch and enthusiastic about delivering exceptional customer experiences Join our fully remote team in Portugal as a Customer Service Representative! We are seeking resourceful communicative and dependable professionals who are passionate about helping others and creating positive customer interactions at every step. If you thrive in a supportive fastpaced and digital work environment this is your opportunity to grow your career with a leading company in the travel and tourism sector.
Remote Dutch Customer Service Representative Roles Work from Home in Portugal
As a Dutchspeaking Customer Service Representative working remotely from Portugal you will play a vital role in assisting our clients resolving queries and fostering lasting customer satisfactionall from your home office. Your fluency in Dutch and strong professionalism are essential to upholding our standard of customer excellence. This remote Dutch customer service job is perfect for individuals who are solutiondriven empathetic and committed to helping others succeed.
Position: Customer Service Representative
Location: Portugal Fully Remote
Work model: Work from Home
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls to assist customers with inquiries
- Sell products tailored to customer needs
- Crosssell and upsell products and associated products
- Provide customer support for postbooking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations boats documentation pricing and other related inquiries
REQUIREMENTS:
- Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in customer service or sales preferably in the travel or hospitality industry
- Strong communication skills with the ability to engage and build rapport over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Experience in upselling and crossselling products or services
- Customerfocused mindset with a commitment to delivering highquality service
- Proficiency in booking systems or travel management tools will be considered as an advantage
- Strong attention to detail and problemsolving mindset
- Ability to effectively communicate both written and verbally
- Ability to multitask in fast paced environment
- Working schedule: shift rotation Monday to Friday: 08:00h 18:00h Saturday and Sunday 08:00h 17:00h
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Work fully remote in Portugal ( except Lisbon and Porto )
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
Join Our Remote Dutch Customer Service Team Apply Today
If you are ready to make a positive impact from the comfort of your home enjoy supporting customers and want to contribute in a dynamic digital setting we invite you to apply! Join our team as a Dutch Customer Service Representative in Portugalfully remoteand take the next step on your professional journey. We welcome applicants of all backgrounds genders and identities to become part of our diverse and supportive workplace.
Employment Type
Full Time
