Customer Support Agent - Dutch - Bucharest
Customer Support Agent - Dutch - Bucharest
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you fluent in Dutch and passionate about delivering excellent customer experiences Join our international team in Bucharest as a Customer Support Agent! We are seeking communicative proactive and dependable professionals dedicated to supporting customers and contributing to positive interactions every day. If you thrive in a fastpaced multicultural work environment this is your chance to build your career with a leading global company.
Customer Support Agent Job DutchSpeaking Role in Bucharest
As a Dutchspeaking Customer Support Agent in Bucharest you will play a key role in delivering outstanding service to our clients by resolving inquiries and ensuring customer satisfaction. Your fluency in Dutch and commitment to excellence will help uphold our high service standards. This customer support job in Bucharest is ideal for individuals who are solutionoriented empathetic and excited to support others in a dynamic setting.
Position: Customer Support Agent
Location: Bucharest Romania
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Give players a detailed and quality response by email or chat to any questions or requests about the game platform.
- Ensure the registering monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
- Evaluate the possibility of providing a direct response or transferring the request to another service.
- Reach the individual and collective objectives (KPI) set by management.
- Accept feedback and respect the implementation of improvement plans.
- Preanalyze and report technical issues on the various game sites following the incident management (IM) procedure.
- Take on different schedules as support is guaranteed 24 hours a day by various teams.
REQUIREMENTS:
- Native/fluent in Dutch(C1) and fluent English both oral and written.
- Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
- Good writing ability and ability to easily use online communication software and ticket management systems
- Good command of IT tools such as Word Excel and Outlook as well as any other online communication software
- Service and customer satisfaction oriented. Empathetic and diplomatic
- Previous experience in contact center within a similar role
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently while being team player at the same time
OFFER:
- A friendly work environment that is adapted to reaching optimal performance
- Leadership by talents values trust and autonomy
- The opportunity to progress and specialize with our internal mobility system
- A competitive salary package linked to the Romanian market
- The possibility to work remotely 3 days office 2 days WFH
- Meal allowance
- Private health insurance
Ready to Launch Your Career as a Dutch Customer Support Agent in Bucharest
If you are driven to help customers thrive in an international setting and want to be part of an inclusive forwardthinking team we want to meet you! Apply now to join as a Dutch Customer Support Agent in Bucharest. We welcome applications from all backgrounds genders and identities as valued members of our team.
Employment Type
Full Time
