drjobs Hospitality Director

Hospitality Director

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1 Vacancy
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Job Location drjobs

Corpus Christi, TX - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Key Expectations/ Roles and Responsibilities include but are not limited too:

  • Model the Ear of Corn Vision and Values with guests and team members
  • Lead train and support the 3 focus areas of the winning hearts everyday strategy: Great Food Fast & Accurate Service and Genuine Hospitality.
  • Lead train and support the four components of the hospitality model: Honor Dignity & Respect for all 1st Mile: Core 4 2nd Mile: Create a Moment and Recovery utilizing the HEARD model
  • Create weekly monthly and annual sales goals for inside sales and 3rd party sales.
  • Create weekly monthly and annual transaction goals for the front counter team.
  • Track performance of sales front counter transactions speed of service and check average daily monthly annually.
  • Develop systems to support a hospitality first culture in which moments are created with the guests.
  • Recruit select and develop top Team Leaders and Shift Leaders for the guest experience team.
  • Identify and build a leadership bench to accommodate sales growth and expansion.
  • Track positionbased training for guest experience team members while utilizing pathways to advance training depth.
  • Ensure front of house dining room and restrooms are cleaned and organized daily.
  • Lead and support completion of front of house and dining room cleaning checklists
  • Hold team members accountable to guest experience uniform guidelines.
  • Ensure the parking lot and landscaped areas are clean and free of debris daily.
  • Model and create a friendly competition with suggestive selling strategies.
  • Support drive thru operations in absence of Front of House Director
  • Process CARES guest recovery Spotlight while followingup on all CARES with guests
  • Manage relationships and follow up with all 3rd Party vendors including Grub Hub Door Dash Uber Eats and Postmates.
  • Lead special projects and/or captainships assigned by Director of Operations and Operator

Required Experience:

Director

Employment Type

Full-Time

Company Industry

About Company

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