Key Expectations/ Roles and Responsibilities include but are not limited too:
- Model the Ear of Corn Vision and Values with guests and team members
- Lead train and support the 3 focus areas of the winning hearts everyday strategy: Great Food Fast & Accurate Service and Genuine Hospitality.
- Lead train and support the four components of the hospitality model: Honor Dignity & Respect for all 1st Mile: Core 4 2nd Mile: Create a Moment and Recovery utilizing the HEARD model
- Create weekly monthly and annual sales goals for inside sales and 3rd party sales.
- Create weekly monthly and annual transaction goals for the front counter team.
- Track performance of sales front counter transactions speed of service and check average daily monthly annually.
- Develop systems to support a hospitality first culture in which moments are created with the guests.
- Recruit select and develop top Team Leaders and Shift Leaders for the guest experience team.
- Identify and build a leadership bench to accommodate sales growth and expansion.
- Track positionbased training for guest experience team members while utilizing pathways to advance training depth.
- Ensure front of house dining room and restrooms are cleaned and organized daily.
- Lead and support completion of front of house and dining room cleaning checklists
- Hold team members accountable to guest experience uniform guidelines.
- Ensure the parking lot and landscaped areas are clean and free of debris daily.
- Model and create a friendly competition with suggestive selling strategies.
- Support drive thru operations in absence of Front of House Director
- Process CARES guest recovery Spotlight while followingup on all CARES with guests
- Manage relationships and follow up with all 3rd Party vendors including Grub Hub Door Dash Uber Eats and Postmates.
- Lead special projects and/or captainships assigned by Director of Operations and Operator
Required Experience:
Director