Application Support Enginner

Company Overview:

When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating endtoend service offerings theres really only one: Zones First Choice for IT.TM

Zones is a Global Solution Provider of endtoend IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.

Position Overview:

The Application Support Specialist is responsible for supporting the D365 application users.

The position focuses on Tier1 user support in D365 CE and FnO applications. The position act as the first point of contact for application user for any issue or challenge.

What youll do as the Application Support Engineer:

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience working with Dynamics 365 Finance and Operations and/or CE either as and end user or support role or a developer role.
• Experience working in an ordertocash environment (placing orders shipping them invoicing them). Procuretopay is acceptable as well. Most of our questions come up around the sales order processing flow Finance O2C P2P Tax.
• Troubleshooting skills ability to assess and apply what they have learned in one issue to another issue attention to detail
• Ability to work effectively with the next level of support capturing complete information on the issue before escalating providing steps already taken in troubleshooting etc.
• Ability to write runbook/knowledgebase articles for use in future activities
• Intermediate to advanced SQL skills for writing queries.
• Good at learning business processes and application functionality
• Good/ Moderate proficiency in D365 F&O and CE modules
• Record and resolve supportissues and escalate as required
• Ensure root causes are identified and appropriately communicated and documented.

What you will bring to the team:

• BE/ BA/BS in Computer Science or in any related field
• 36 years required of experience in D365 user or as a support role.
• Knowledge on CICD/Devops SDLCs QA methodologies is added advantage.
• Knowledge on Azure Monitoring Observability is added advantage.
• Fast learner and good problemsolving skills
• Good oral and written communication skills
• Ability to manage multiple users and systems
• Team player & Consider it done mindset.
• Background in D365 F&O and CE preferred

Zones offers a comprehensive Benefits package.

While were committed to providing toptier solutions we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

At Zones work is more than a job its an exciting careers immersed in an inventive collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.