IVR & Dialer Systems Specialist
IVR & Dialer Systems Specialist
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1-3years
USD 1 - 1
1 Vacancy
Job Description
We are seeking a top candidate to join our team as IVR & Dialer Systems Specialist.
Compensation:
USD 1K 1.25K/month.
Location:
Remote (for Colombia Argentina Brasil Uruguay Chile Bolivia Ecuador and Per residents).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You are proficient in IVR auto dialer LiveVox and troubleshooting.
- Spanish Native or fully fluent.
- English Conversational.
Responsibilities and more:
Key Responsibilities:
- Design implement and maintain IVR dialer SMS chat and email interaction systems.
- Configure monitor and troubleshoot systems like TCN NICE or LiveVox.
- Integrate platforms with CRM and analytics tools to streamline customer journeys.
- Ensure compliance with telephony and data privacy regulations (e.g. TCPA GDPR).
- Monitor system performance and optimize call routing and contact strategies.
- Collaborate with IT and business teams to improve processes and user experience.
- Perform software upgrades and coordinate vendor interactions as needed.
- Maintain detailed technical documentation and change logs.
Requirements
- 1 2 years of experience with TCN NICE or LiveVox contact center systems.
- Solid understanding of SQL for data extraction and troubleshooting.
- Strong problemsolving and analytical skills.
- Experience working in a technical support or system configuration role.
- Basic understanding of call center operations.
- Associate or Bachelor s degree in Computer Science Engineering Telecommunications or related field.
- Previous experience in a call center environment.
- Familiarity with financial services and regulatory frameworks.
Benefits
- Were certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
1 2 years of experience with TCN, NICE, or LiveVox contact center systems. Solid understanding of SQL for data extraction and troubleshooting. Strong problem-solving and analytical skills. Experience working in a technical support or system configuration role. Basic understanding of call center operations. Preferred Qualifications: Associate or Bachelor s degree in Computer Science, Engineering, Telecommunications, or related field. Previous experience in a call center environment. Familiarity with financial services and regulatory frameworks.
Employment Type
Full Time
