Medical Record Officer

        Clinical Duties:

• Coordinate and troubleshoot medical service provision to patients ensuring timely and quality care delivery.
• Oversee the Medical Concierge service providing personalized assistance and support to patients.
• Coordinate Telemedicine services facilitating remote consultations and telehealth initiatives.
• Manage Executive Health Services catering to the specialized healthcare needs of corporate clients and VIP patients.
• Play a significant role in medical research IRB development or product/system development contributing to innovation and advancement in healthcare.
• Oversee clinical programs by assisting in designing programs monitoring them for safety reporting adverse events and providing documentation to regulatory agencies.
• Monitor the availability of vaccines medicines pathology services and medical equipment and technology ensuring adequate supply for patient care.
• Monitor the quality of patient care evaluating the facility for safety efficiency and adherence to federal healthcare regulations.
  
  Administrative Duties:
• Provide support to employees and customers addressing inquiries concerns and complaints professionally.
• Update the Hospital Management Information System (HMIS) with IT under the Chief Medical Officers guidance for new medications tests services discounts and promotions.
• Add Medical Forms with IT approval from the Chief Medical Officer for procedures key performance indicators (KPIs) and primary healthcare (PHC) requirements.
• Collaborate with the marketing department to promote the companys healthcare services or products providing input on both the design and content of marketing materials.
• Work with the legal team to ensure the accuracy of all documentation including contracts consent forms and regulatory filings.
• Represent the company at conferences and other events networking with healthcare professionals and industry stakeholders.
• Respond to customer complaints or questions promptly addressing issues and resolving conflicts to ensure patient satisfaction.
• Provide onsite training to physicians and other healthcare staff ensuring compliance with protocols and procedures.

Ensure effective communication and coordination between medical and operational teams fostering a collaborative and efficient work environment.

Qualifications :

Minimum Graduation in Healthcare Administration Nursing or related field
Experience: 1 2 years in addressing & resolving patient complaints and experience of working with medical records in a healthcare setting

Additional Information :

Complaint Management Skills:

• Strong understanding of patient complaint management processes including regulatory requirements.
• Excellent communication and interpersonal skills for effectively addressing and resolving patient complaints.

Knowledge:

• Strong knowledge of medical terminology healthcare laws and regulations and health information technology.
• Proficiency in using Electronic Health Record systems 
• Excellent organizational and analytical skills.
• Attention to detail and accuracy in recordkeeping.
• Strong communication and interpersonal skills to work with healthcare providers administrators and staff.

Remote Work :

No

Employment Type :

Fulltime