Collections Specialist
Collections Specialist
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Job Description
As a Collections Specialist you will be providing high quality support to our customers. Your aim will be to understand a customers circumstance and offer the appropriate sustainable support for customers in financial difficulties or are experiencing inlife vulnerabilities. You will be dealing with inbound and outbound enquiries from customers in all stages of arrears.
As a Collections Specialist we are looking for someone to:
- Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts.
- Listen and question and understand the root cause of a customers financial situation and work with the customer to find their needs.
- Resolve customer enquiries to completion aiming for first contact resolution where appropriate.
- Identify and attempt to resolve potential customer complaints
- Understand the needs of vulnerable customers and arrange the appropriate type of support including signposting to organisations who can help.
Qualifications :
Essential:
- Exceptional Customer Service and communication skills with a commitment to minimising customer effort
- An excellent understanding of what a good customer outcomes looks like
- An empathetic approach to customers through active listening and effective questioning
- Excellent attention to detail
- Ability to work under pressure
Additional Information :
Benefits working at Together
- 26 days holiday (increasing with service) plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Ambition is in our nature and weve created ambitious commitments to make sure we can play our part in protecting the future for generations to come. Check out our Sustainability page to find out more:
Please note that all successful applicants will undergo relevant employment reference financial and criminal record checks.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
