Customer Service Representative, Industrial Store
Customer Service Representative, Industrial Store
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Job Description
Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walkin customers and phonein customers. Other responsibilities include but are not limited to:
- Greet customers in a professional and enthusiastic way
- Answer telephone calls promptly
- Demonstrate indepth knowledge of products placement availability price and use
- Sell welding and safety products and services to customer
- Process customer orders and accurately input customer order into the computer
- Research products needed for customer special applications
- Follow up on customer orders not processed correctly and remedy situation
- Keep sales literature current and organized
- Perform other tasks as assigned or necessary
- Keep accurate cash till and run daily cash reports
- Answer customer calls and transfer customers if they need service from someone else
- Stock shelves when needed
- Communicate with Purchasing Department regarding any special order needs
- Issue product sales quotes to customers
- Load products into customer vehicle
- Adhere to all established procedures policies and safety rules
- Perform other tasks as assigned or needed
- Pay: $18.00 $20.00/hr DOE
Qualifications :
- High school graduate or equivalent
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to perform multiple tasks
- Good working knowledge of all industrial products and gases a plus
- Good working knowledge of all industrial products and gases
- Ability to frequently lift up to 50 lbs and occasionally lift up to 100 lbs
- Ability to sit stand or walk for extended periods of time
Additional Information :
Norco offers a competitive compensation/benefit package including:
- Employee Stock Ownership Plan (ESOP)
- Health Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident Disease and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
Norco Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Norco Inc is a DrugFree workplace.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
