GSeC Specialist
GSeC Specialist
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Job Description
Generic Duties:
Process:
- Create and deploy 3rd party Asset / equipment timely to ensure ontime delivery and flawless quality.
- Manage and resolve workstream issues in SAP and / or ServiceMax to ensure accurate data that ensures a no fault forward approach that allows the Field Delivery team to execute efficiently.
- Process workstream requirements in accordance to Smiths guidelines policies and standard work.
- Complete workstream requirements timely following up as necessary to ensure ontime delivery.
- Resolve complaints & issues effectively as required.
- Adhoc tasks as assigned by the supervisor/management.
Continuous Improvement:
- Supporting the Service Back Office strategic approach and work together within own workstream to execute the continuous improvement plan (CIP).
- Support system and process enhancements to improve the tools and the quality of the process.
Collaboration:
- Attend weekly and monthly internal meetings.
- Share best practices among the team to improve and drive efficiency.
Qualifications :
Educational Requirements:
- Demonstrable experience within service order administration and equipment updates
- Proven ability to collaborate with stakeholders from other departments
- Minimum 12 years of related experience
- Strong handson working experience on SAP and ServiceMax.
- A high level of attention to detail.
- Demonstrate a collaborative approach by working openly with others both internally and externally to achieve overall customer satisfaction.
- Demonstrate analytical and problemsolving skills.
- Selfmotivated and proactive and able to follow established procedures and standard work without close supervision
Additional Information :
Job Purpose:
Service Operations is a critical part of the infrastructure in Smiths Detection. The role is situated inside the Service Back Office team within the Installation workstream that support the Aftermarket business & Service Operations.
As a GSeC Specialist the role holder will play a role supporting Smiths Detections strategic objectives around Accelerating Growth Effective Execution and our People contributing to significant lasting change and overall customer experience.
The primary task for this role will focus on creating 3rd party Asset / Equipment in our systems and ensure deployment. Additional task to support the other administrative within the relevant workstream and working with other workstreams and cross functions as required to set up the Service delivery team for successful execution.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
