Associate Customer Operations Analyst
Associate Customer Operations Analyst
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Job Description
Velou is a revolutionary Silicon Valley technology startup. Velou brings product catalogs to life with AIpowered data enrichment enabling retailers brands and marketplaces to create intelligent selfselling catalogs that transform customer interactions.
If you have a knack for data a love for technology and a keen eye for detail we are looking for you! Do you have what it takes
As a Customer Operations Analyst you will:
- Collaborate closely with Customer Success to provide timely updates route customer inquiries and resolve issues efficiently
- Support the optimization of AI models by updating cleansing validating and analyzing data ensuring high accuracy and relevancy while applying a mix of technical expertise and human judgment
- Analyze and maintain customer datasets to drive actionable insights support algorithm improvements and enable data driven decision making
- Troubleshoot and resolve customer data and system issues providing clear communication and timely solutions
- Contribute to the creation of dashboards and visualizations for internal and client use
- Provide afterhours or weekend support as part of a rotating team schedule (if required)
Experience and Background:
- Bachelors degree in Computer Science IT Statistics or a related field
- 2 yearsof experience in data analysis/operations in the software/tech sector
- Strong communication and teamwork skills
- Technical proficiency in software systems web operations data management and problemsolving
- Adaptability and eagerness to thrive in a highgrowth environment
You will be part of a team that values trust learning and working together to solve interesting problems. Your efforts will help to build groundbreaking experiences for our customers. Come join us!
Please submit your CV to and quote Customer Operations Analyst in the subject line.
Employment Type
Full Time
