Lead - Business Operations
Lead - Business Operations
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Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a newage digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
About Razorpay POS
Razorpay POS Razorpays comprehensive suite of pointofsale led payment solutions enablesbusinesses to accept various modes of payment across all customer touchpoints. Be it across the counter on delivery or via kiosks and vending machines Razorpay POS devices offer a smooth payment experience with fast processing and high transaction success rates. Merchants are also able to offerb consumers convenient payment options like EMI right on the POS device. Access to realtime transaction data and analytics via the merchant portal enables businesses to drive dataled decisions.With over 500000 user touchpoints across India & the UAE Razorpay POS is at the forefront of transforming payment experiences. Formerly known as Ezetap Razorpay POS emerged after Ezetaps acquisition by Razorpay in August 2022. As a fullstack financial services organization founded in 2014 by Shashank Kumar and Harshil Mathur Razorpay is dedicated to innovative payment and business banking solutions promising a transformative journey for businesses.
Role Overview
As a Lead Business Operations you will drive endtoend operational excellence in merchant onboarding process improvements and stakeholder collaboration. Youll be responsible for leading initiatives analyzing data and ensuring streamlined workflows all while mentoring a highperforming team.
Key Responsibilities
Lead and optimize the merchant onboarding process across verticals to ensure SLA adherence and high NPS.
Own operational metrics such as TAT accuracy rate and case resolution timelines.
Drive process innovation through automation and tool enhancements.
Collaborate with Sales Product Risk and Compliance teams to manage exceptions and improve workflows.
Conduct regular audits and identify areas of improvement across operations.
Develop and maintain dashboards process documentation and business review reports.
Mentor and manage a team of associates and senior associates to ensure team success and growth.
Experience and Skills Required
5 years in business operations preferably in fintech SaaS or financial services.
Proven expertise in process design and operations optimization.
Advanced skills in Excel; familiarity with automation tools and dashboards is a plus.
Excellent written and verbal communication skills.
Prior team management experience is a strong advantage.
Key Attributes for Success
Process Thinking & Problem Solving
DecisionMaking & Prioritization
Stakeholder Management
Analytical Mindset
Strong Accountability & Detail Orientation
Team Mentorship & Ownership
Employment Type
Full Time
