Brand Champion
Brand Champion
Posted on :
08-05-2025
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1 Vacancy
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Job Description
As a Brand Champion (our version of a Customer Success Manager) your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.
This role is all about building strong relationships educating customers on how to use the data to achieve their brand and marketing goals being their first point of call for all things Tracksuit Dashboard and looking for ways to drive retention and growth amongst your customers.
As we build an incredible platform that our customers LOVE were also cultivating a community for brand marketers and ambitious leaders of growth brands. This role is central to the expansion of Tracksuit in Australia by fostering relationships and delivering best in class engagement.
Why this role is exciting
You will join an ambitious team that champions innovative thinking and fosters a collaborative working environment. We also work closely with many of Australias most epic brands and marketers. We think weve got the best customers you could ask for these brand marketers are cool creative and love to push the boundaries. Youll have the unique opportunity to shape the way Tracksuit engages with these awesome humans.
As our Brand Champion you will be responsible for:
- Using your knowledge of brands and marketing to communicate insights in Tracksuit data to help grow our customers brands and guide their strategic thinking
- Onboarding some of the worlds most exciting brands and helping them navigate the Tracksuit platform. Providing ongoing support for your book of business
- Making an impact on Tracksuits NRR by owning renewals and identifying expansion opportunities
- Sourcing customer feedback and seeding this information appropriately into the product team
- Looking for opportunities to improve and optimise the customer journey
- Nurturing relationships with predominantly Chief Marketing Officers Heads of Marketing Marketing Managers CEOs and Founders to continually drive high levels of customer satisfaction
- Surprising and delighting our customers with your enthusiasm and love for their products and services
Thats the role so who are you
- Youve got proven experience success & progression in a Customer Success or Account Management role (ideally within SaaS)
- You understand why good branding is critical to a business success (and why its important to track that!)
- You may have worked in marketing market research or with consumer brands and understand Tracksuits unique value proposition
- You thrive in fastpaced environments
- Youre thoughtful kind and empathetic collaborative and love learning new things
- Youre obsessive about customer experience and thrive on understanding customer problems and creating the best solution
- You have high standards attention to detail and are a great communicator using a range of tones of voice whilst interacting with a broad range of customers
- You have experience with CRM & CS tools to optimise customer journeys (we use Vitally and Hubspot)
$95000 $125000 a year
We practice transparent compensation at Tracksuit which means we put a real focus on fair compensation for our people and their roles. Your salary is supplemented with our bestinclass benefits package as well as generous ESOP.
Why join us at Tracksuit
As one of Australasias fastest growing startups weve handpicked a worldclass team of kind ambitious generous and smart humans. But dont take our word for it! Youll be joining the:
Mumbrella Marketing Company of the Year 2022
HRD Employer of Choice <200 Staff 2024
NZ Hi Tech Awards Emerging Company of the Year 2024
AFR Best Place to Work Media and Marketing (4th place) 2024
At just over 3 years old were incredibly grateful and excited to be working with over 500 epic brands across NZ AU USA Canada and UK like frank body MyFitnessPal Sharesies Bondi Sands and more.
Tracksuits vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. Were doing this by becoming the common language to measure and communicate the value of brand building. Weve built beautiful alwayson radically affordable brand tracking taking an oldschool $100k market research product and making it 10x easier to use and 10x more affordable.
Were a tightknit supportive and ambitious team driven to empower companies to use brand to drive success. Our culture thrives on complete transparency trust learning and constant development and improvement.
Underpinning the experience are our great benefits including:
Compensation:Competitive market rate remuneration which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team.
Bonus Scheme:An annual companywide performance bonus to celebrate hitting our targets together.
Employee Share Option Program (ESOP):So that everyone on the team has a share in Tracksuits success.
Progressive health and wellness benefits:Including an annual wellness bonus access to a premium EAP platform and 6 weeks of paid annual leave.
Generous parental benefits:12 weeks paid parental leave for either caregiver additional sick leave for IVF gradual return to work.
A $1000 personal L&D budgetfor each Trackstar plus additional growth opportunities including mentorships speaking engagements and travel.
Flexible working:We have beautiful offices in Auckland Sydney London and New York. We are office first but offer full flexibility day to day and adopt a balanced approach to WFH/inoffice work.
Most importantly when you join youll receivean epic Tracksuitwhich reflects our vibe. We are built for speed and comfort were fun and informal and were practical and ready for anything.
Employment Type
Full-Time
Key Skills
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