Level II Suport Analyst
Level II Suport Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
* Provide tier2 remote technical support for desktops laptops servers networks and cloud systems.
* Manage and resolve help desk tickets through a PSA platform within SLA timelines.
* Diagnose troubleshoot and resolve hardware software and connectivity issues.
* Perform system maintenance upgrades and patch management to ensure security compliance.
* Configure and manage Active Directory Microsoft 365 Azure environments and security policies.
* Deploy and monitor cybersecurity tools (firewalls EDR email security platforms).
* Assist in email migrations backup management and disaster recovery planning.
* Document systems solutions and processes in Core12s knowledge base.
* Perform network and IT audits report vulnerabilities and recommend improvements.
* Collaborate with vendors and thirdparty providers to resolve advanced issues.
* Provide enduser training and support documentation to improve productivity.
* Relevant certifications (e.g. CompTIA Network Security Microsoft Cisco) are a plus.
* Proficient with Windows and Mac OS environments.
* Office 365 migrations and Microsoft Exchange management.
* Experience supporting Adobe Creative Suite QuickBooks Bluebeam and Procore.
Required Experience:
IC
Employment Type
Full-Time
