Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
JOB DESCRIPTION
Position Title: Customer Service Representative
Department: Operations
Location: Greeley CO
Reports to: Terminal Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Schedule enter and communicate all customer delivery appointments.
- Update corporate customer service on any late deliveries and detentions.
- Solicit freight from the assigned geographical region and assigned customer base.
- Manage loads to ensure equipment and drivers are fully utilized.
- Communicate service issues to your assigned customers in your designated area.
- Update daily check call based on shippers requirements.
- Check destinations load capabilities arrival times driver capabilities and potential.
- Optimize trailer pool utilization and trailer locations.
- Communicate with customers regarding needs and with sales for opportunities.
- Additional duties as assigned.
QUALIFICATIONS:
- Proficient in Microsoft office software. TMW and Omnitracs knowledge preferred.
- Dependable and capable of adapting to a fastpaced working environment.
- Must have the ability to modify/change systems to continually improve the overall operations.
- Transportation industry experience preferred.
- Excellent customer service planning and organizational skills.
Education: High School Diploma or GED required.
The applicant who fills this position will be eligible for the following compensation and benefits:
- Benefits: Vision Medical and Dental coverage begin after 60 days of employment;
- Better Futures Program: 2 Year Community College tuition paid for you or your dependents;
- Paid Time Off: sick leave vacation and 6 company observed holidays;
- 401(k): company match begins after the first year of service and follows the company vesting schedule;
- Base salary range of $18.00/hr;
.
EOE/Vets/Disability
Required Experience:
Unclear Seniority
Employment Type
Hourly
