Customer Service Associate
Customer Service Associate
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Job Description
Qualifications:
Education: High School Diploma Required Associates degree preferred
Years of Experience: Level 2: 02 years of experience; Level 3: 2 or more years relevant experience required
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars utility and personal transportation vehicles snowmobiles sidebysides allterrain vehicles professional turfcare equipment and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories airports to planned communities and theme parks to hunting preserves.
Responsibilities:
Provide conciergetype service to facilitate customer support for general questions on parts and accessories order status account activity warranty information and technical service.
Answer a high volume of calls from customers and end users to provide timely and accurate information to incoming customer questions and product knowledge requests.
Partner with the Customer Service team to meet and exceed customers service expectations.
Provide timely feedback to the company regarding service failures or customer concerns.
Maintain account information in CRM system including logging all calls.
Assume responsibility and accountability for assignments and tasks.
Convey information to customers using professional telephone and effective business writing skills with an excellent grasp of grammar.
Exhibit solid interpersonal skills and maintain composure when faced with difficult situations and personalities.
Contribute to team goals and perform other duties as required.
Contributes to a culture of respect dignity and inclusion where everyone feels heard and understood empowered and valued.
Required Experience:
IC
Employment Type
Full-Time
