Quick Resolution Claims Support Officer
Quick Resolution Claims Support Officer
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Job Description
Quick Resolution Claims Support Officer
Job No: 675992
Sydney Inner Suburbs & CBD Newcastle
Permanent Full Time
Insurance
Pay Band 2
At Suncorp we are a leading insurance company across Australia and New Zealand with a workforce as diverse and inclusive as our customers.
We are customer obsessed and truly care about helping our customers which is why we want the very best people to come work with us to achieve meaningful outcomes for injured customers in CTP Personal Injury Claims.
This role will start 16th of June 2025.
Your New Role
As a Quick Resolution Claims Support Officer you will be responsible for answering inbound calls and assisting customers that have been injured in a motor vehicle accident. You will offer first call resolutions to our customers and service providers and filter calls to Claims Advisors.
Your duties will include:
- Answering inbound phone calls and providing excellent customer service
- Assist customers and service providers with clear and concise information
- Case noting phone calls and leave follow up information for Claims Advisors
- Liaise with other team members to ensure complex queries are set for follow up
- Understanding the general overview of claims management timeframes and legislation
- Maintaining strong compliance requirements for both internal and external audits
About You
- Strong customer service focus with an upbeat personality and fantastic phone manner
- Proactive mindset and drive to help others at a vulnerable time in their lives
- Excellent computer skills and ability to learn new systems
- Resilient confident and willing to learn in a continuous changing environment
- Ability to manage in a fast paced and highvolume space
At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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