Senior Customer Service Specialist
Senior Customer Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future. Our purpose is simple to deliver a sustainable future for the world through science and collaboration.If youre looking for a challenge and meaningful role youre in the right place.
About you and this role
The most senior Customer Service role that interfaces between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing Marketing & Sales Supply Chain etc.) to meet company objectives. Uses conceptual knowledge and experience to complete a range of assignments and tasks with need of limited guidance and direction.
Responsibilities
Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers which are typically key customers high value and/or margin value centers or scenarios with a high degree of complexity.
Review validate and process order request in compliance with work process / system and business guidelines.
Maintains a thorough knowledge of the businesses products businesses applications and service offerings.
Strengthens customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence.
Coordinates activity at assigned customer accounts and is able to manage other accounts due to deep knowledge.
Maintains service levels according to business prioritization.
Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
Your skills
Interpersonal effectiveness
Strong communication skills
Understanding customer needs
Ability to solve medium complex problems
Strong work process knowledge
Strong business acumen intermediate functional/system knowledge
Organizational agility
Qualification
Required education: Bachelors Degree
3 years experience preferred
Benefits What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay your health your life your future and your bring your background talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and marketcompetitive base pay and bonus opportunity across our global markets along with locally relevant incentives.
- Benefits and programs to support your physical mental financial and social wellbeing to help you get the care you you need it.
- Competitive retirement program that may include companyprovided benefits savings opportunities financial planning and educational resources to help you achieve your long term financialgoals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)) helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring work experiences community involvement and team building.
- Workplace culture empowering rolebased flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and nonbirthing including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Groups (ERG) participation.
- Wellbeing Portal for all Dow employees our onestop shop to promote wellbeing empowering employees to take ownership of their entire wellbeing journey.
- Onsite fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping cinema tickets gym memberships and more.
- Additionally some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbonneutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative sustainable inclusive customercentric materials science company. The company is committed to delivering the right solutions to its customers challenges. With broadest technology sets spanning performance materials industrial intermediates and plastics Dow India delivers differentiated sciencebased products and solutions in highgrowth segments such as packaging infrastructure automobile and consumer care.
A Great Place to Work Certified company with approximately over 1000 employees its operations comprise of manufacturing sites innovation center established centers of excellence and commercial office. As a responsible corporate the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with nonprofit partners towards the empowerment of differently abled women and children in communities where it operates. The company aims to redefine the societal blueprint by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to the diversity of our workforce Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on .
Required Experience:
Senior IC
Employment Type
Full-Time
