Manager, Site Reliability Engineering - Cloud Operations
Manager, Site Reliability Engineering - Cloud Operations
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1 Vacancy
Job Description
We are currently seeking a Manager Site Reliability Engineering.
Our Site Reliability Engineering (SRE) teams are a group of highly technical engineers who are tasked with maintaining and developing the reliability scalability and performance of the ServiceNow cloud infrastructure. Our SREs are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.
To accomplish this the team combines software development networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.
Lets get straight to the point. Do you:
- have a technical background in roles like systems engineering or devops
- know operating systems in various levels of troubleshooting and diagnostics
- have low tolerance to repetitive tasks and automate your way through work
- have experience in leading a team of engineers and exposure to people management
Answer yes to these questions and we want to hear from you. Hit the Apply button and lets have a chat about the role and your skills and experiences.
Lets start with the role
As an SRE Manager your responsibilities will include:
- Team management career development project prioritization and performance review.
- Drive a culture of intolerance to manual activities that promotes automation efforts.
- Drive initiatives with partner teams to improve the reliability of the infrastructure.
- Act as crisis management to orchestrate actions towards sustainable solutions.
- Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
- Provide training and support to partner teams that interface with SRE.
- Onboarding of new hires to enable their success in their roles.
- Onboarding of new technologies systems and automations into the team.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- 6 years of experience managing technical teams
- 4 years of experience managing an SRE team or similar
- Handson technical skills in Linux systems Kubernetes and software development.
- Design and implementation of monitoring solutions for large and scalable environments.
- Experience with cloud operations followthesun and geographic distributed teams.
- Experience working in software platform and infrastructure delivered as a service.
- Outstanding interpersonal skills and strong communication skills both written and verbal.
- Uncompromising attention to detail.
- Bachelors degree in Computer Science or related technical field preferred
GCS23
For positions in this location we offer a base pay of $147300 $257800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
