Client Development Specialist

Client Development Specialist

This role is located in the South Bend area

Enjoy working in an innovative manufacturing environment where you can enhance your skills and impact within a company and your career Enjoy working independently and within teams to create excellence on the job

Then We have the place for you!

Who We Are:

We are a leadingedge metal fabrication and stamping company with over a century of experience and a reputation of delivering highquality product for our customers. Based on our innovative strengths our business continues to grow strong connections in the industrial manufacturing sectors across the country as well as within the community. And we do this by supporting every stage of our customers product development and manufacturing processes while also continuing to invest in our team to provide a meaningful impact in their careers and within our community. Want to grow your skillsets and career to make a positive impact and be recognized for a job well done Then come join our team where your career will be strengthened and used in a powerful way!

What We Offer:

• Creative innovative collaborative and flexible work environment
• Challenging and progressive career opportunities
• Competitive pay programs!
• Comprehensive Health & Wellness Benefits
• Retirement Program with Excellent Employer Match!
• Paid Vacations and Holidays
• Open communication recognition programs and teambuilding events
• And much more to motivated resultsoriented individuals who want to make a real difference in their community and role

What Youll Do:

As the Client Development Specialist you will drive all transactional interactions between customers prospects and GSM to support sales efforts and ensure sales goals are achieved.

Your Accountabilities in the Role:

• Enters customer orders and releases that reflect the correct price and due date to ensure an ontime completion.
• Uploads forecasts creates reports and analyzes data to ensure GSM understands its Sales Pipeline.
• Processes requests for quote (RFQs) for the estimating process and completes estimates through the use of automated tools and defined processes including the repricing of customer POs that come in after quote expiration.
• Monitors customer portals for opportunities to process RFQs engineering changes schedule changes customer surveys and required compliance information (i.e. ROHs REACH certificates of origin) and all other customerrelated requirements.
• Responds daily to customer inquiries and needs including but not limited to: order changes order or RFQ status quality issues developing reports attending virtual and live meetings participating in technical and account reviews managing cases and calculating the impact of change requests to ensure efficient customer service.
• Follows up with customers on quote submissions in order to uncover needs and opportunities; then collects analyzes and prioritizes next steps.
• Coordinates and hosts customer onsite visits and tours in a friendly and professional manner ensuring customer satisfaction.
• Contributes to the creation of defined processes and participates in continuous improvement initiatives and projects to ensure continued development and growth.
• Develops and maintains situational contract templates used in the customer onboarding process and uses to onboard customers in a smooth and stressfree manner.
• Optimizes the CRM tool to manage customer data and ensure timely response and resolution to assigned cases.
• Identifies and participates in educational opportunities and reads professional publications reporting key learnings to GSM to maintain and update job knowledge on an ongoing basis.

Position Requirements:

• Education: Bachelors Degree completed in Sales Business or a related field preferred; or and equivalent combination of experience and education will be considered.
• Experience: 2 years of Customer Service experience in a manufacturing industry preferred.
• Certifications: NA
• Functional Skills: Strong math analytical and higherorder reasoning abilities; Strong attention to detail with the ability to keep and maintain accurate records; Ability to use creative talents and skills to successfully resolve problems and develop solutions that work; Ability to read blueprints is needed. Solid understanding of the motivating factors in the buy/sell paradigm.
• Technology Skills: Advanced aptitude with computers ERP CRM and Estimating Software Microsoft and other presentations systems.
• Communication Skills: Strong written & verbal communication skills along with strong negotiation and presentation skills are also full use of audiovisual technologies and programs to develop clear engaging and persuasive presentations.
• Leadership/ Behaviors: Strong interpersonal skills and ability to maintain an optimistic or neutral attitude in helping the customer reach important goals without sacrificing profitability. Ability to persuade and influence others both inside and outside of the organization. Listens carefully to the input of others and gets clarification before generating conclusions; responds thoughtfully and nondefensively to questions. Must maintain the strictest confidence and integrity regarding all issues and information of GSM. This position requires this employee to represent the company and conduct business in a professional manner at all times.
• Culture Match: Engaged team members who are accountable to the customers and team; collaborative fun yet knows that excellence matters; enjoys working with all levels within the business to be a real part of the overall success.

Other Important Information:

Pay/Salary: Salaried role based on proven expertise.

• And the compensation will grow as the business grows!

Reports To: Inside Sales Manager

Core Hours: 7:45 am 5:15 pm

Typical Work Week: MF; occasional weekend work where required; 45 50 hours a week on average

Direct Reports: 0

Travel: Limited 5%

Work Environment: Working in an office/ manufacturing environment

COVID Protocol: No Special Protocol; Individuals can wear masks if desired

Required Experience:

Unclear Seniority