IT Service Professional 4 Identifies IT service or solution related business goals objectives and needs of the business environment. Oversees IT service or solution related performance and delivery indicators. Contributes and supports planning budgeting design and alignment of service management processes and IT solutions landscapes. Consults business users on ideal / optimal implementation of application related business processes. Supports customization and specifications of modules and applications and facilitates IT service management processes. Advices business accountable management of the unit in all IT Service & Solution Management related issues. Implements programs and procedures for safeguarding data/information security and safety. Communicates with vendors and service providers on an accountable level to solve principle local IT problems or cooperates with centralized IT in that respect. Drives principle IT change projects onsite or in the region. Supports changerelease processes and implementation of IT security guidelines. Manages complex IT installations and updates; and completes integration to communication network. Identifies IT problems and seeks resolutions without impact to end user.
810 years Deep professional knowhow and experience
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