Intake Support Counsellor
Intake Support Counsellor
Posted on :
07-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
JOB OPPORTUNITY: Intake Support Counsellor
Intake Support Counsellor Competition # 2725
About Our Opportunity:
This role is primarily responsible for providing frontline support to clients calling into the Care Centre (Counselling and Service Intake Centre). As part of the Care Centre team this role will encompass assessing client needs and determining when to elevate clients to an appropriate Masters Level Counsellor. The Intake Support Counsellor will also follow up with service requests contacting clients about services referrals and other administrative tasks. The role involves data entry and collaboration with FSEAP Care Centre Counsellors and the Care Centre Administrative Coordinator as well as other FSEAP employees in particular Clinical Managers Account Managers and the Affiliate Manager. The role requires the ability to manage telephonic client and affiliate contact along with detailed data entry in a mental health service environment.
We Value You Benefits:
- Flexible scheduling
- Three weeks vacation for fulltime staff * entitlement increases from there
- Three paid household leave days a year*
- Two paid Wellness Days a year
- Paid sick days
- Two and a half paid Agency days for fulltime staff *
- Five paid days for education leave/year
- One paid Moving Day/year
- Subsidized professional association annual dues (if applicable)
- A work culture that values transparency teamwork learning fairness and integrity
*(prorated for parttime staff)
Health and Wellness Resources:
- Generous health/dental benefits after 3 months.
- Three flex benefit options to meet your individualized needs
- Option of psychological/counselling services (up to $1500/year)
- Employee Assistance Plan
- Long Term Disability Plan
- Insurance Travel insurance
Pension: Municipal Pension plan enrollment for eligible employees
Work Hours: 21 hours/ week
Salary: GS 10 ranges from $30.83 per hour to $34.18 per hour
Location: 1638 E Broadway Vancouver BC (In office at E Broadway for first 6 months (then ability to be hybrid)
Posting End Date: Posting will remain open until filled
What do you need to succeed
Education Training Experience
- Minimum Bachelors degree in Psychology or related field
- Minimum 2 years related experience or an equivalent combination of education training and experience
- 2 years experience in customer service assessing and supporting critical customer needs
Knowledge Skills Abilities
- Knowledge and experience in working with clients to address their mental health needs and other selfidentified concerns including the ability to assess risk and support clients experiencing mental health challenges or crises
- The ability to assess when it is appropriate to refer to a Masters Level Counsellor
- Experience working in a fastpaced multitasking environment (with many interruptions) while answering phone calls booking appointments and interacting with the public in a tactful and empathetic manner
- Ability to collaborate effectively with multiple team members while modelling and promoting a team environment
- Ability to provide feedback to team members
- Ability to quickly learn unique services and systems
- Entering data scanning and attaching documents in a client management database requiring superior level of attention to detail and consistency on a multiuser database
- Proven ability to design and type documents and use spreadsheets
- Mid to high level of competency using MS Office applications (Outlook Word Excel)
- Strong sense of idealism and desire to give back to the community
- Strong communication ability
- Ability to work independently and as part of a close knitteam
Additional Requirements
- Successful completion of a Criminal Record Check
How to apply:
If this describes you please submit your application to us through our website candidates will be contacted for interviews. We thank all candidates and searchers for your interest.
We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity inclusion and diversity. Decisions regarding recruitment hiring promotion compensation and all other terms and conditions of employment will be made without regard to race colour ancestry place of origin political beliefs religion marital status family status physical or mental disability sex sexual orientation gender identity or expression age or nonapplicable criminal condition.
If you require a disabilityrelated accommodation to participate in the recruitment process or are an internal candidate please email your resume and cover letter (indicating the competition number #2725 in the email subject line) to .
We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples including the Xmkym (Musqueam) Skwxw7mesh xwumixw (Squamish) Sellwitulh (Tsleil Waututh) Qayqayt Katzie Kwantlen Kwekwetlem Semiahmoo Matsqui and Tsawwassen First Nations. Huy ch qu.
JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF!
About Us
When you work with us you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful leadingedge work that has a direct impact on the local community.
Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal family or work lives. In addition the program provides several organizational services to its corporate clients including workplace consulting training and critical incident stress management responses. As a social enterprise of Family Services of Greater Vancouver (FSGV) FSEAP is a feegenerating business with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.
At Family Services of Greater Vancouver we have been helping people in crisis since 1928. We are a nonprofit working to support and empower individuals families and communities. We offer programs and services designed to help people develop the skills knowledge and confidence to create positive change in their lives. Our staff operates from an evidencebased traumainformed lens to meet people where they are and get them where they want to be.
Employment Type
Hourly
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
