Sr. Systems Admin 1 - Baltimore, MD

Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role is OnSite at the location detailed in the job post.

Exelon is leading the energy transformation and were calling all problem solvers innovators community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger healthier and more resilient.

Were powered by purposedriven people like you who believe in being inclusive and creative and value safety innovation integrity and community service. We are a Fortune 200 company 19000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE) Baltimore Gas and Electric (BGE) Commonwealth Edison (ComEd) Delmarva Power & Light (DPL) PECO Energy Company (PECO) and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence we elevate diverse voices fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work we provide competitive compensation incentives excellent benefits and the opportunity to build a rewarding career.

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Primary Purpose

Sr. Systems Administrator is an advanced role that utilizes experience and skills to support and optimize the Exelon IT organization by providing expert technical guidance direction and insight to project managers and stakeholders regarding IT system solutions and improvements being deployed with in the enterprise environment. Utilizes expert & skillful abilities to optimize and maintain high priority and complex IT system initiatives and project solutions to include both cloud noncloud and hybrid cloud models.



The IT Sr. Systems Administrator provides technical leadership to support delivery and maintenance of IT solutions supporting Exelon. This role will evaluate IT infrastructure and application solutions and make recommendations for supporting and optimizing application and data workloads within these hosting models. Sr. Systems Administrators demonstrate expertise for monitoring configuration and maintenance of current hosting services to support virtual hosting technologies software tools. This role will work in collaboration with other IT teams leadership enterprise business partners vendors and project/design teams in all aspects of the secure & reliable hosting of applications throughout Exelons large &complex enterprise and real time operational environments.



Note: This is a hybrid position (inoffice with remote flexibility). Employees are required to be in office at least three days per week (Tuesday Wednesday and Thursday).



Must sit within our service areas in Washington DC Chicago IL Baltimore MD Newark DE or Philadelphia PA.



No relocation is available.


Primary Duties

Establish evaluation testing lab and mockup solutions as needed. Serve as a senior ServiceNow Configuration Manager in assigned daily support and deployments to operations and ensure solutions meet business requirements and established metrics (SLAs). Responsible for operating and maintaining complex solutions at the component level including handson configuration leading troubleshooting efforts and optimization of metrics for cloud based/hybrid/onprem services. Responsible for ensuring accurate and uptodate information is maintained in within Configuration Management Database (CMDB) (60%)
Support projects planning maintenance and operations. Consults with leadership project teams application/service support teams and end users to optimize availability and performance analysis for potential changes related to both cloud noncloud and hybrid cloud models. Provide technical expertise and guidance for maintaining performance and reliability of key IT solutions. (15%)
Work closely with leadership and the team to develop future improvement plans resource requirements migrations strategies and project schedules to improve service delivery and efficiency. Understand other technologies and service offerings and their impact to the delivery of cloud based/hybrid/onprem services. (10%)
Provide feedback and guidance to leadership and peers to risks identified during business impact analysis site risk assessments and disaster recovery planning. (10%)
Maintain technical knowledge and business acumen within our own discipline or function. Coach and mentor less experienced team members apprentices and/or interns. (5%)

Job Scope

Position interacts with all levels of employees including executives vendors involved in performance maintenance review approval testing and communication of business plans and services.
Verify and clarify the needs and expectations of customers.
Responds quickly and efficiently to customer service requests.
Participates in and conducts meetings with customers.
Keeps customers informed of status via standard reporting techniques.
Makes multiple decisions simultaneously which impact situations beyond areas of direct responsibility. Capable of clearly and effectively delegating decisions to others for implementation.
Possesses sufficient knowledge training and experience to be capable of successfully following best practices in ServiceNow without requiring support and instruction from others. Able to train and educate by setting the example giving appropriate instruction providing leadership and raising the level of performance of others while on the job.
Tracks compliance to policies and procedures and resolving/escalates compliance issues.
Facilitates Configuration Management audits.
Identifies Service Improvement opportunities and drives improvements.
Independently develops alternatives and options to meet work objectives.
Position has expertise in Infrastructure technologies and the integration of these services.
Position has senior level expertise and handson competency in ServiceNow and infrastructure technologies.
24/7 oncall rotational duties.
Work under minimal supervision.
Mentors juniorlevel team members and others.

Additional Qualifications/Responsibilities
Minimum Qualifications

Bachelors degree in computer science or related discipline and 47 years relevant experience in IT infrastructure support application support cloud computing disaster recovery or 69 years equivalent combination of education and comparable work experience.
Ability to manage multiple assignments simultaneously. Able to absorb changes to major assignments while maintaining a high level of performance.
Demonstrated ability to solve complex problems inclusive of partner with vendors and other IT professionals to do so.
Demonstrated ability to negotiate with and influence customers for changes in service levels understanding the business rationale for those changes.
Proficiency to successfully access information and prepare reports of moderate difficulty.
Demonstrates a willingness and ability to offer solutions take risks in new areas and make creative decisions within the scope of assignments and responsibilities.
Demonstrates mastery of the best practices in practical applications of a difficult nature.
Demonstrated consulting presentation and project management skills.
Demonstrated expert proficiency in related technologies such as storage compute database collaboration application design and cloud hosting.
Ability to design and troubleshoot Layer 1 Layer 2 and Layer 3 networks independently.
Experience participating in interviews of users as part of a systems development team to gather information for analysis or technical work.
Maintained experience with a specialized technical skill set. Demonstrated competence with business acumen within own discipline or function.
Ability to travel domestically.

Preferred Qualifications

Masters Degree
Project Management Professional (PMP) certification.
Certification in area of expertise.
Demonstrated ability to use configuration tools and support the management of changes made to hardware software firmware documentation test test fixtures and test documentation of an automated information system throughout the development and operational life of a system.
Proficiency to successfully demonstrate Process Improvement in practical applications of moderate difficulty.
NERCCIP Certification
ServiceNow CSA/CMDB Certifications
Infrastructure technology certifications



Benefits

Annual salary will vary based on a candidates skills qualifications experience and other factors: $84800.00/Yr. $116600.00/Yr.
Annual Bonus for eligible positions: %
401(k) match and annual company contribution
Medical dental and vision insurance
Life and disability insurance
Generous paid time off options including vacation sick time floating and fixed holidays maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more