Residential Loan Support Rep - Bilingual in Chinese- Mandarin/Cantonese

*This position will be based at a loan support office: HOLLY LITCH SUMM HQ NRTH SJ DTWN AVON LKWD LGMT*

Founded in 1963 FirstBank is Colorados largest locally owned holding company and we are still growing serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers communities and employees which is at the center of the companys banking for good mantra. FirstBank believes that diversity equity and inclusion are part of everything we do both within and outside our company and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce but also ensure our employee experience garners a sense of belonging is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. Theres an opportunity for everyone with positions across the company from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Loan Support Representative is an entry level position focusing on processing consumer and/or noncomplex commercial loans. This position will acquire skills and knowledge in order to perform all the processing tasks. The Representative will communicate and coordinate with Loan Officers customers and internal departments.

What you will do

• Process consumer and/or noncomplex commercial loans
• Prepare loan closing packets
• Initiate funds disbursement
• Collect and review incoming documents on assigned files and reconcile any inconsistencies
• Run credit reports and notarize documents
• Prepare files for document imaging process
• Input loan data into system and review accuracy
• Order various items including but not limited to environmental reports appraisal updates surveys hazard insurance etc. at key milestones of the project to ensure Loan Policy is upheld
• Prepare and complete correspondence and logs
• Monitor transaction in loan servicing system and review for any outstanding items
• Perform maintenance on loans when necessary
• Communicate and coordinate with Loan Officers customers internal departments third party vendors
• Review internal reports and ensure risk control procedures are being followed
• Complete rate monitoring and lock processes for loans
• Communicate and collaborate with borrowers ensuring high customer service standards and high level of efficiency and process
• Perform other duties and projects as assigned
• Understand and comply with all provisions of the Safety in the Workplace policy

Minimum Requirements

• Entrylevel job with little or no prior relevant work experience in the function
• Bilingual in English and Chinese Mandarin/Cantonese

Preferred Requirements

• Prior loan experience
• Familiarity with lending compliance and regulations

Knowledge Skills and Abilities

• Proficient timemanagement and organizational skills
• Customer Service orientated
• Detailoriented and strong multitasking skills
• Strong written and verbal communication skills
• Ability to think critically and solve basic problems
• Ability to learn and navigate various bank and loan applications and systems
• Ability to learn internal loan guidelines and regulations
• Ability to learn FirstBank Loan Policy and products
• Proficient in Microsoft Office products
• Ability to work independently

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery such as a calculator copy machine and computer printer
• Occasionally moves about inside the office to access file cabinets office machinery and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers coworkers and management inperson and on the phone
• Must be able to exchange accurate information
• FirstBank does not currently offer fully remote positions except as required by law. The actual number of inoffice days that may be required will vary by business unit role and business need.

Salary Range

$20.00 Per Hour to $23.73 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees professional financial physical emotional and spiritual wellbeing. Benefits currently offered with our positions include: Paid Time Off/paid leave programs 401K/Employee Stock Ownership United Healthcare medical MetLife dental VSP vision Employee tuition reimbursement Volunteer Time Off ShortTerm Disability LongTerm Disability and Group Life Insurance/AD&D


EOE/Affirmative Action

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin genetic information disability veteran status or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Colorado Job Application Fairness Act

Under Colorados Job Application Fairness Act you have the right to redact from any documents that you submit in connection with your application information that identifies your age date of birth or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information please redact it prior to submitting the documentation

*This job opportunity is expected to close on 4/25/25*

*This job opportunitys deadline has been extended to 5/2/25*

*This job opportunitys deadline has been extended to 5/7/25*