L2 Technical Support â PC Migrations
L2 Technical Support â PC Migrations
Posted on :
15-05-2025
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1 Vacancy
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Job Description
Role/Job Title: L2 Technical Support PC Migrations
Work Locations(Onsite) CardiffBristolFelthamCheltenham and Brockworth
Working Conditions: 8x5 Onsite Support
The Role:
The role demands direct experience in managing desktops including PC imaging and device management along with extensive knowledge of computer hardware networks and the ability to troubleshoot systems and applications.
Your Responsibilities
- Provide break/fix support for desktops laptops and peripherals.
- Reimage devices and reinstall/configure applications as needed.
- Troubleshoot Windows OS hardware and enterprise applications.
- Coordinate with thirdparty vendors for escalations and hardware replacements.
- Document issues and resolutions in the IT service management system (e.g. ServiceNow Remedy).
Essential Skills/Knowledge/Experience
- Strong understanding of PC hardware software operating systems directory services printing and applications.
- Application support for all computerinstalled apps; coordinate with L2 teams for global applications.
- Handle desktop/laptop installations user scheduling for upgrades/refresh and system/data configurations.
- Support for all printers network configurations driver installations and vendor coordination.
- Install and configure desktops laptops mobile devices peripherals and related software.
- Expertise in Windows 10/11 OS Android OS Mac OS MS Office LAN/WAN issues WiFi VOIP and application software configurations.
- Provide onsite and remote technical support.
- Manage ticket queues and resolve issues within SLAs.
- Develop documentation and standard procedures (KB KEDB SOPs).
- Coordinate with vendors for enduser support (e.g. warranty repairs).
Desirable Skills/Knowledge/Experience
- Good understanding of O365 and related support.
- Knowledge of Active Directory DNS Group Policy Networking and Firewalls.
- Experience in 2nd line support and ITILbased incident/problem management.
- Strong communication skills (written and verbal).
- Strong stakeholder management skills including users senior management IT/project teams and vendors.
Employment Type
Full Time
Key Skills
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