EdTech Customer Success Specialist
EdTech Customer Success Specialist
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Job Description
This is a seasonal summer position from June through August
Job Hours: 3040 hours/week specific days and time vary based on need
Location: Remote
Compensation: $20$25/hour
Are you a leader with strong experience in sales and customer service who wants to join a team that strives to create the best educational opportunities for kids Are you a dynamic communicator and empathetic problemsolver who enjoys delivering exceptional customer service to every client If so apply today!
WHY JOIN LAVNER EDUCATION
Lavner Education one of the worlds leading EdTech companies for kids powers the Lavner Camps Tech Revolution Lavner IQ and Lavner Fitness brands offering yearround camps classes tournaments and online tutoring to kids worldwide. Whether at locations like UCLA UWSeattle UPenn WashU and NYU or through online camps and private instruction our multilayered approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for highquality live interactive learning we create cuttingedge learning experiences that feature topnotch curricula and great staff all backed by a dedicated and missiondriven leadership team.
JOB RESPONSIBILITIES:
- Deliver an exceptional level of service to our clients via phone email and chat while effectively managing a high volume of inbound communication
- Drive sales by providing customers and potential customers personalized recommendations and detailed information regarding locations availability course offerings the overall registration process and more via phone email and chat
- Document review and make requested changes to customer accounts using support desk ticketing system and camp management software
- Develop valuable relationships with clients by identifying their needs and assisting in troubleshooting and/or resolving issues with empathy professionalism and patience
- Utilize your institutional and experiential knowledge to problemsolve and make educated informed decisions when challenges arise
QUALIFICATIONS:
- A positive and outgoing personality
- Minimum 2 years professional work experience in Customer Service Sales STEM Education Management Business or related field
- Previous experience in EdTech and/or summer camp programming a plus
- Excellent written and verbal communication skills
- An ability to troubleshoot independently & problem solve
- Tech savvy
- Clearance of all required background checks
- As this is a fully remote position a fast reliable internet connection and a private quiet place to work are required
ARE YOU READY TO JOIN OUR TEAM
We understand your time is valuable and that is why we have a quick and easy application process. If you feel that this position would be a great fit for you please fill out our quick mobilefriendly application so we can review your information. We look forward to meeting you!
Required Experience:
Unclear Seniority
Employment Type
Part-Time
