Wet 'n Wild - Admissions Lead
Wet 'n Wild - Admissions Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.
The Admissions Lead trains oversees the daytoday operations of the Admissions department and trains team members in the areas of guest services general park knowledge passes and tickets and point of sale procedures. This position also assists with scheduling Admissions team members and assists with addressing any guest concerns at the main gate.
The ideal candidate will be friendly have strong communication skills and have a knack for exceptional customer service.
We are currently looking for a:
Wet n Wild Admissions Lead
Roles & Responsibilities:
Supervisory Duties:
- Assist with the daily supervision of the Admissions team and any other assigned departments
- Lead by example attitude and as a representation of Wet n Wild Emerald Pointe core values
- Act as an approachable mentor and coach to all assigned team members
- Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed
- Participate in newhire orientation and training activities for all assigned employees
- Ensure that all required meal and other breaks are being given in accordance with North Carolina State law
- Ensure daily signin sheets are completed and submitted each day
- Assist with team scheduling and timekeeping activities
Departmental Duties:
- Welcome guests to the park in a warm and friendly manner.
- Courteously assist guests with questions and complaints
- Sell and collect tickets and season passes.
- Ensure that all Admissions policies and procedures are being followed (e.g. entry/exit bag checks etc.)
- Utilize Point of Sale (POS) equipment to accurately record financial transactions
- Maintain a clean work Main Gate operation (wiping down counters vacuuming sweeping picking up trash etc.) to maintain a great first impression for incoming guests
- Maintain compliance with company and industry best practices policies and procedures to create a safe environment for colleagues and guests.
- Assist other Guest Experience departments as needed
- All other duties assigned by leadership
Team member benefits:
Education & Experience:
- No education requirements for this role
- Previous related work experience in a similar role preferred but not required
Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
- Must be at least 16 years of age to comply with North Carolina Child Labor Laws
- Ability to work flexible schedule including evenings weekends and holidays
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
- Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
- Ability to follow direction multitask and work as part of a team as well as independently
Physical Requirements:
- Ability to stand walk and remain on feet for majority of the workday
- Ability to occasionally stoop twist kneel bend squat or reach above shoulders
- Ability to carry push pull lift and hold objects weighing 50 pounds or more
Working Conditions:
- Subject to frequent exposure to outdoor areas of the park
- Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions
- Subject to frequent interruptions and requests that may require reprioritization of activities
Working at Wet n Wild Emerald Pointe is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Wet n Wild Emerald Pointe employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits:
- Flexible schedule
- Ability to crosstrain and learn unique skills across various departments
- Free admission to Wet n Wild Emerald Pointe and all Palace Entertainment parks on your days off
- Invitations to exclusive companysponsored employee events throughout the season
Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Wet n Wild Emerald Pointe. Apply today!
Do not miss the chance to spark your career now!
Employment Type
Full Time
