Enterprise Business Analyst
Enterprise Business Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.
About the Role
This position will be part of the LS Digital organization and based out in India. This position will drive business requirements gathering processes for the Lifestyle organization with a focus in ecommerce and customer service procedures and policies to improve user experience gain efficiency and deliver high quality product. To be successful the candidate must possess exceptional customerfocus / service critical thinking / problem solving skills and be able to work with many various stake different personalities in a global setting.
What You Will Do
- Conduct walkthrough of ecommerce and customer service processes to document current state (as is) and future state (to be) through interviews and workshops.
- Gather Analyze and Write clear and wellstructured business requirements (includes modeling/workflows/usecase) for various business projects spanning several technology platforms such as Salesforce SAP etc.
- Engage and influence various business stakeholders to identify business benefits including return on investments.
- Lead business process testing (System Integration Testing User Acceptance Testing) training and assist project management for selected projects.
- Assess existing processes and recommend process improvement automation digitalization opportunities.
- Lead post implementation project performance review to ensure it meets expected benefits.
- Assist feasibility assessments for various IT solution selection.
What You Need
- Bachelors degree in computer science Business Administration or equivalent work experience
- 58 years experience in Business Analysis and/or project management in areas covering ecommerce and customer service functions.
- Strong written and verbal communication skills curiosity to learn agility.
- Excellent time management & organizational skills with keen attention to details
What is Nice to Have
- Experience in portfolio management.
- Experience working in a global environment.
- Experience in other technologies such as Analytics
- Strong interpersonal skills
What Makes You Eligible
- Be willing to travel up to 5% domestic and international travel
- Be willing to work in an office or home office and travel to site on demand
- Successfully complete a background investigation and drug screen as a condition of employment
What We Offer
- Access to employee discounts on worldclass Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
- Extensive training opportunities through our own HARMAN University
- An inclusive and diverse work environment that fosters and encourages professional and personal development
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Required Experience:
IC
Employment Type
Full Time
