Customer Services Representative
Customer Services Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
The representative is an entry level Customer Service position and a junior member of the team. The role is expected to carry out basic duties.
Some experience and knowledge of working in a customer service environment is expected however it is assumed that they would be trained and will develop experience on all aspects of the role over time. Some amount of oversight would be required to guide them.
Essential duties & responsibilities
Processing orders credits loan kit queries repair order requests
Arranging returns and collections and handling proof of delivery and pricing requests
Handling incoming emails and calls
Proactively communicating with internal & external customers
Investigating and resolving invoice disputes
Logging and follow up of issue resolution and related communication back to the customer
Education/Experience:
Proven communication and writing skills.
Customer care experience.
Computer skills.
Min Matric or equivalent qualification
2 years experience as an operative/specialist in your area (either in Stryker or elsewhere)
Demonstrate previous team leading experience
Demonstration of evidence of the following:
Involvement in the continuous improvement of the departments processes focusing on Quality productivity and Customer Engagement
Active involvement in team engagement
Must be energetic and of a personable nature.
Clear communication skills are necessary.
Accuracy and attention to detail is essential.
Proactive and the ability to consider the wider picture are important.
Must be conscientious committed focused and professional in their work ethics.
Ability to handle numerous tasks at any given moment and to work under pressure
Required Experience:
Unclear Seniority
Employment Type
Part-Time
