Senior Program Manager, Payments, APAC Payment Business Operations
Senior Program Manager, Payments, APAC Payment Business Operations
Posted on :
06-05-2025
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1 Vacancy
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Job Description
Job summary
Senior Program Manager APAC Payments
Are you interested in being part of a fastpaced technology company offering the next generation of online payment systems and services a Fortune 500 company based in Seattle Washington is the global leader in ecommerce and the Payment Services Division is looking for a motivated program manager to join APAC Payment Business Operations team in India. This role is responsible for managing Payments and Gift Cards related business health and resolve operational issues impacting customer experience and payment performance for Amazon APAC.
Amazon Payments owns and maintains the software platform which processes 20 payment methods/products in APAC. The APAC Payment Business Operations Team supports the larger Payments Division which includes software development product management and technical operations. The Business Operations team is the first contact for payment customer experience and payment performance issues receiving escalations from internal stakeholders such as Customer Service Retail Operations Finance Accounting Legal Tax Risk Security and Compliance as well as third party partners and banks relied upon to process payments. Additionally this team is responsible for driving operational efficiencies and escalation reduction opportunities. This team also assess third party payment partners and manages the operational relationship with third party payment partners advocating for customer experience and driving operational improvements.
In addition to managing the programs to support product/project launch driving and ensuring success of the objectives to improve customer experience payment processing performance and operational excellence this role is required to serve as a handson analyst resolving escalations and managing Payments partners and internal clients. It is critical that the successful candidate is able to successfully communicate with our global teams in both written and verbal.
The ideal candidate is a motivated selfstarter that can work independently in a fast paced ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of Amazons varied payment offerings as well as the behavior of Amazons internal systems. He or she will be analytical in their decision making with a demonstrated ability to drive issues to completion. Experience in the payments industry or prepaid card industry is preferred.
Key job responsibilities
Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
Managing operational relationships with third party partners and internal customers
Identifying operational gaps in new offerings and setting operational requirements for new projects
Managing medium to large sized business operations projects
Training analysts tasked with responding to internal escalations within a set service level goal and training CS for resolving customer contacts related to payment issues
Interfacing with business and technical stakeholders gathering requirements and producing datadriven analysis; partnering with internal teams to support new payment products or functionality post launch
Working with technology teams to drive payment processing performance improvement
Defining metrics for assessing performance and trends
7 years of working cross functionally with tech and nontech teams experience
7 years of program or project management experience
7 years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
Proven relevant work experience of 7 years in payments or program management
Experience driving medium to large sized projects
Experience managing external relationships
Strong business and data analytical skills with excellent problemsolving abilities
Aware of the importance of payment information security
Be teamconscious responsible earnest and cautious
Basic data analysis skills
Have the ability of communication coordination hardworking with carefulness initiatives meticulous and patience and undertaking the pressure
Be able to think creatively
Good written and verbal communication skills
Education Bachelors Degree or Equivalent
Master Degree
Payments industry knowledge
Experience in financial services eCommerce technology and/or customer service operations
Metrics development skillsSQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Senior Program Manager APAC Payments
Are you interested in being part of a fastpaced technology company offering the next generation of online payment systems and services a Fortune 500 company based in Seattle Washington is the global leader in ecommerce and the Payment Services Division is looking for a motivated program manager to join APAC Payment Business Operations team in India. This role is responsible for managing Payments and Gift Cards related business health and resolve operational issues impacting customer experience and payment performance for Amazon APAC.
Amazon Payments owns and maintains the software platform which processes 20 payment methods/products in APAC. The APAC Payment Business Operations Team supports the larger Payments Division which includes software development product management and technical operations. The Business Operations team is the first contact for payment customer experience and payment performance issues receiving escalations from internal stakeholders such as Customer Service Retail Operations Finance Accounting Legal Tax Risk Security and Compliance as well as third party partners and banks relied upon to process payments. Additionally this team is responsible for driving operational efficiencies and escalation reduction opportunities. This team also assess third party payment partners and manages the operational relationship with third party payment partners advocating for customer experience and driving operational improvements.
In addition to managing the programs to support product/project launch driving and ensuring success of the objectives to improve customer experience payment processing performance and operational excellence this role is required to serve as a handson analyst resolving escalations and managing Payments partners and internal clients. It is critical that the successful candidate is able to successfully communicate with our global teams in both written and verbal.
The ideal candidate is a motivated selfstarter that can work independently in a fast paced ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of Amazons varied payment offerings as well as the behavior of Amazons internal systems. He or she will be analytical in their decision making with a demonstrated ability to drive issues to completion. Experience in the payments industry or prepaid card industry is preferred.
Key job responsibilities
Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
Managing operational relationships with third party partners and internal customers
Identifying operational gaps in new offerings and setting operational requirements for new projects
Managing medium to large sized business operations projects
Training analysts tasked with responding to internal escalations within a set service level goal and training CS for resolving customer contacts related to payment issues
Interfacing with business and technical stakeholders gathering requirements and producing datadriven analysis; partnering with internal teams to support new payment products or functionality post launch
Working with technology teams to drive payment processing performance improvement
Defining metrics for assessing performance and trends
7 years of working cross functionally with tech and nontech teams experience
7 years of program or project management experience
7 years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
Proven relevant work experience of 7 years in payments or program management
Experience driving medium to large sized projects
Experience managing external relationships
Strong business and data analytical skills with excellent problemsolving abilities
Aware of the importance of payment information security
Be teamconscious responsible earnest and cautious
Basic data analysis skills
Have the ability of communication coordination hardworking with carefulness initiatives meticulous and patience and undertaking the pressure
Be able to think creatively
Good written and verbal communication skills
Education Bachelors Degree or Equivalent
Master Degree
Payments industry knowledge
Experience in financial services eCommerce technology and/or customer service operations
Metrics development skillsSQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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