Patient Access Representative (Opening Shift, 5:30am - 1:00pm)

JOB TITLE:Patient Access Representative

SHIFT/HOURS: 5:30AM to 1:00PM

JOB SUMMARY: The Patient Access Representative is the first point of contact for patients business partners vendors and employees. A pleasant professional polished presence with the ability to troubleshoot and direct inquiries to the appropriate party is required. Completes patient registration activities performs clerical and reception duties as assigned.

REQUIREMENTS:

• High school diploma or equivalent required
• Previous clerical experience or leadership experience required
• Strong communication skills required
• Working knowledge of MS Office applications which include Outlook Word and Excel
• Ability to work in fast paced environment
• Ability to interface with the staff at the insurance carriers HIM and Business Office
• Ability to read write and understand documents correspondence and memos
• Ability to effectively present information onetoone and in group situations to customers
• clients and other employees in the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written
• oral or diagram form
• Critical thinking skills required
• Effective PC skills
• Prior experience in medical clerical environment preferred
• Two or more years of general clerical experience required

ESSENTIAL FUNCTIONS:

• Admits patients to the Facility following established policies and procedures
• Assembles patient forms and confirms patient identification
• Answers telephone courteously and in a quiet pleasant voice
• Accepts and relays messages effectively
• Maintains and protects each patients right to confidentiality per HIPPA guidelines
• Identifies emergencies and initiates appropriate response
• Assumes clerical duties and responsibilities as necessary
• Maintains order and cleanliness of the desk and lobby areas
• Accurately collects copayments and deductibles
• Ensures monies collected are recorded accurately and timely
• Demonstrates qualities of Service Excellence. Positive customer service and telephone etiquette by treating all customers with dignity and respect
• Ensures notifications to insurance have been accurately obtained as required
• Enters charges and E/M Levels as listed on charge sheet as assigned
• Exhibits flexibility in work schedules and assigned tasks
• Maintains minimal error rate in demographics
• Maintains productivity as requested by Patient Access Manager
• Obtains and verifies patient demographic and financial information
• Participates in group meetings and/or various committees
• Makes suggestions to workflow improvements
• Notifies Supervisor of any issues
• Maintains a positive attitude toward their position and responsibilities
• Other duties as assigned

PHYSCIAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is frequently required to sit converse and listen; use hands to touch handle or feel objects tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.
• The employee must be able to stand and/or walk at least five hours per day.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• Comprehensive health dental and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition parental status sexual orientation veteran status genetic testing results or any other consideration made unlawful by federal state or local laws. This practice relates to all personnel matters such as compensation benefits training promotions transfers layoffs our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multicultural organization.

Required Experience:

Unclear Seniority