Inbound Customer Service Agent â Consumer Relations (Remote)
Inbound Customer Service Agent â Consumer Relations (Remote)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At GE Appliances a Haier company we come together to make good things for the fastestgrowing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.
The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.
Interested in joining us on our journey
Since 1990 Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI our mission is to create happiness and wellbeing in every home.Opportunities are available for candidates residing within these states: Utah South Dakota Texas Oklahoma Tennessee Mississippi Kentucky Ohio and South Carolina.
Benefits & Perks:
Paid onthejob training and mentoring
Workfromhome opportunities (equipment provided)
No weekendshifts
Paid time off
Medical dental vision and prescription benefits eligibility on day 1 of employment
401(k) program with a company match
Shortterm and longterm disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
Position
Inbound Customer Service Agent Consumer Relations (Remote)Location
USA Rapid City SDUSA Austin TX USA Columbia SC USA Columbus OH USA Jackson MS USA Louisville KY USA Nashville TN USA Oklahoma City OK USA Salt Lake City UT USA Sioux Falls SDHow Youll Create Possibilities
As aRemote Consumer Advocatewith ASI/GE Appliances you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owners experience and wish to start an exciting career!
- We offer a base rate of $17.00/hour incentives based on your quality scores paid weekly.
- Trainingrequiresa 10week fulltime shift MondayFriday 8:30 AM 5:00 PM (CST).
- After training you can expect to work an 8hour shift between the business hours of 7:00 AM to 6:00 PM (CST) Monday through Friday.
After 10 weeks of training you will utilize multiple Windowsbased programs and other internal applications to:
- Take ownership in resolving escalated customer concerns including capturing all the facts surrounding complaints following the outlined steps to resolve issues data management and responding to all letters of inquiry.
- Follow up with customers using phone email or text to resolve appliancerelated concerns and close out cases with successful actions.
- Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
- Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues i.e. zones dispatchers technicians etc.
- Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
- Complete consumer reviews for satisfaction before case closure.
- Meet work schedule demands and obligations with compliance integrity and according to values processes and policies
What Youll Bring to Our Team
- High School Diploma or GED
- Minimum of 1year CallCenter experience
- Minimum of 2years Escalated Customer Service experience
- Ability to communicate effectively in English is a requirement
- Excellent written & verbal skills
- Moderate to advanced computer skills; navigating multiple online applications
- Exceptional organizational skills; ability to effectively multitask
- Ability to handlehighvolume callswhile simultaneously handling multiple online applications
- Previous experience working from home (preferred)
Soft Skills
- Passion for helping customers and problemsolving
- Flexible with the ability to take direction from management yet work independently to achieve goals
- Active listening skills and the ability to ask questions
- Conflict resolution skills; negotiation skills; and time management skills
- Flexibility being the ability to adapt to change. Critical thinking skills
- Desire to work in a team environment towards common goals
- Ability to remain calm and show empathy while handling challenging customer concerns
Requirements for Remote Work Environment
- Remote work opportunities subject to business needs. Otherwise a normal office environment with lighting and climatecontrolled temperatures.
- A local internet provider and an ethernet connection: no Satellite Prepaid or DSL internet connections allowed due to security issues
- Internet Speed Requirements:
- Ping 50 Mbps or lower
- Download 50 Mbps or higher
- Upload 15 Mbps or higher
Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.
By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.
GE Appliances is a trustbased organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Appliances participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an email
Required Experience:
Unclear Seniority
Employment Type
Full-Time
