Wet 'n Wild - Park Operations Intern - Seasonal

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

If you want to learn operations people skills and business leadership this is your opportunity! This position offers many demanding challenges in a fun and engaging atmosphere.

The Park Operations Intern will assist the department director with administrative tasks for the Rides Admissions Aquatics Park Services Security and other park departments.

The intern will be introduced to many aspects of theme/water park operations from personnel management to daytoday processes and office administration. The intern will be part of the planning preparing and executing a full theme park season. This position will also ignite the development of leadership communication and management skills by collaborating with department management leadership employees and guests.

Specific projects and assignments of the internship may be customized to meet the needs skills and interests of the incumbents field of study.

The daily work schedule for this position will vary depending on weekly activities and special events; however the selected candidate for this role should expect to work approximately 2040 hours per week including morning night weekend and holiday hours when appropriate.

We are currently looking for a:

Wet n Wild Park Operations Intern Seasonal

Roles & Responsibilities:

Supervisory Duties:

• Assist with the daily supervision of the park operations team and all other assigned departments
• Lead by example attitude and as a representation of Wet n Wild Emerald Pointe core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices policies and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees including hiring orientation training performance coaching and discipline.
• Ensure that all required meal and other breaks are being given in accordance with North Carolina law
• Ensure daily signin sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Demonstrate a continued and unwavering interest and desire to learn the insandouts of park management
• Lead and assist in the preseason and ongoing training and evaluation of park employees Ride attendants Ride Operators Lifeguards Park Services and Cashiers.
• Assist in organizing planning implementation and oversight of assigned departments
• Lead and assist with safety program training execution for team members
• Always act as a professional role model when interacting with other park employees and/or guests
• Provide excellent customer service by supporting park standards and maintaining a positive public image by addressing questions and concerns from staff patrons participants and parents immediately
• Ensure documents including training logs downtime occurrence reports checklists and employee records are accurate and maintained per policy.
• Provide administrative support for the Operations departments including purchasing and budget tracking.
• Collaborate with Supervisors to provide daily management personnel and operational updates.
• Assist with events programs and facility operations
• Complete any special projects or operation studies that are assigned by park leadership

• Establish supports and maintain collaborative efforts with internal and external customers and organizations
• All other duties assigned by leadership

Education and Experience:

• Currently enrolled in a Bachelors or Masters degree program preferably from an accredited college or university in Business Management Hospitality Sport Management Recreation or related discipline
• Minimum of one year of related work experience preferably in a theme park resort hotel or hospitalityrelated field is highly desired
• 1 years of previous supervisory experience preferred
• Must successfully complete the Ellis & Associates Lifeguard Training Program before becoming a lifeguard at Wet n Wild Emerald Pointe. All Lifeguard candidates will be required to obtain the Ellis Lifeguard Certification instructional handbook and pass all certification requirements. (Swim 200 yards doing front crawl or breaststroke; Retrieve 10lb brick from 11 ft of water; and tread water without hands for 2 minutes)

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with North Carolina Child Labor Laws
• Ability to work flexible schedule including evenings weekends and holidays open to close
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid drivers license and a good driving record
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
• Must possess a safetyoriented mindset and be fully committed to enforcing all DOSH IROC and all other regulations policies and procedures
• Must be proficient in Microsoft Outlook Excel Word and Power Point
• Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Ability to follow direction multitask and work as part of a fastpaced team

Physical Requirements:

• Ability to stand walk and remain on feet for majority of the workday
• Ability to remain sedentary for periods of time while using a computer
• Ability to frequently stoop twist kneel bend squat or reach above shoulders
• Ability to carry push pull lift and hold objects weighing 40 pounds or more
• Ability to climb or descend stairs for some of the rides and attractions

Working Conditions:

• This role will predominantly be based outdoors in the park environment
• Constant exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions
• Subject to frequent interruptions constant repetitive motion high noise levels flashing lights and heavily populated environments

Team member benefits:

Working at Wet n Wild Emerald Pointe is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Wet n Wild Emerald Pointe employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule
• Ability to crosstrain and learn unique skills across various departments
• Free admission to Wet n Wild Emerald Pointe and all Palace Entertainment parks on your days off
• Invitations to exclusive companysponsored employee events throughout the season
  
  

Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Wet n Wild Emerald Pointe. Apply today!