Route Service Driver
Route Service Driver
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Job Description
ABOUT GATEWAY SERVICES INC.:
Gateway Services is North Americas leading accredited pet aftercare provider offering 24/7 professional grief support memorial keepsakes pet burial and fully trackable pet cremation. With 150 locations 2000 team members and servicing over 17000 veterinary clinics across North America Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.
Please visit Gateway Services Inc. to learn more about us.
Route Service Driver
Pay Rate: $19/hr
Work Hours: FullTime;M Tu Th Fri Rotating Saturday 85
Location: Fond Memories Pet Cemetery & Crematorium McKinney TX
Job Overview
The Operations Customer Service Representative reporting into the Operations Care Center Manager is responsible for a daily route picking up deceased pets from veterinary clinics and homes and bringing them back to our care centers for cremation. In addition the Operations Customer Service Representative will act as an extension of the client care team meeting with veterinary staff troubleshooting issues onsite escalating if need and assisting operations staff when necessary.
Duties & Responsibilities
- Operate a company vehicle along a predesigned daily route for 810 hours to pick up deceased pets from local veterinary clinics and bring them back to our care center.
- Pack and unpack the vehicle properly and with care.
- Act as an extension of the client care team is the face of Gateway Services in the veterinary community.
- Continuously meet and communicate with veterinary staff.
- Maintain a positive empathetic and professional attitude toward customers at all times.
- Respond promptly to customer inquiries to ensure customer satisfaction troubleshooting issues onsite whenever possible. Ensure issues are escalated to other team members when necessary.
- Ensure that Gateway processes are thoroughly understood and answers customer questions accordingly.
- Keep records of customer interactions transactions comments and complaints and reports to Facility Manager
- Keep records on vehicle maintenance issues and communicates to Facility Manager
- Communicate and coordinate with other team members as necessary.
- Provide feedback on the efficiency of the customer service process.
- Work with minimal supervision
- Ensure service standards are met based on well established procedures.
- Manages difficulties to achieve positive results.
- Assist the operations staff when necessary.
- Education Training & Qualifications
- High school diploma or equivalent education
- Minimum of 12 months experience in a service industry specifically related to driving.
- Valid drivers license and clean driving record
Skills & Abilities
- Excellent problem solving skills by being able to develop solutions and quick thinking
- Proven team player who is flexible and adaptable.
- Energetic selfmotivated and results oriented.
- Good verbal communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
- Safety Committed to working in a safe environment
- Strong attention to detail
Working Conditions
- Regularly bending stooping crouching kneeling sitting repetitive motion hand/wrist/finger motion
- Regular lifting/moving 100 lbs
- Regularly be exposed to elevated noise levels.
- Regularly be exposed to elevated heat levels.
- Regular handling of deceased pets.
YOULL LOVE WORKING WITH US BECAUSE:
The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams people you can be proud to work with!
OUR CORE VALUES:
- People First
- Exceed Expectations
- (HIT) Honesty Integrity Trust
- Be Passionate and Caring
- Continuously Improve
WHAT YOU CAN EXPECT FROM US:
- Generous salary and benefits package includes:
- 3 national medical plans that pay 100% after the members deductible and copays
- 2 national dental plans that cover many services at no cost to the plan members
- National vision plan
- Company paid Life/ AD&D STD and LTD for all fulltime employees
- Chance to purchase additional Life/AD&D coverage at discounted rates
- Critical Illness Accident and Pet insurance are offered as an employees choice
- Tax savings account: HSA Health and Dependent Care FSAs
- 401(k) Retirement plan
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences selfexpression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at.
New employees to Gateway will be required to successfully pass the EVerify employment verification check. To learn more about EVerify including your rights and responsibilities visit .
Employment Type
Full-Time
