Adjudicator - Small Business
Adjudicator - Small Business
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Job Description
Decision Makers at at AFCA review unresolved complaints and issue determinations when initial assessments or caseworker recommendations do not reach resolution. They also assist to address complex jurisdictional issues to ensure fair assessments and provide coaching and guidance to other AFCA staff throughout the complaint process. They work to improve standards and reduce complaints by sharing insights and collaborating with members and consumer groups.
Reporting to the Lead Ombudsman Small Business the role of Adjudicator will provide a handson approach to the assessment and resolution of disputes encountered by small businesses in relation to credit finance and loans. This is a great opportunity to be a decision maker on some of AFCAs most complex matters.
Typically in this role you will:
- Actively and effectively manage individual Fast Track complaints including initial assessment identifying and obtaining any additional necessary material conducting case conferences between the parties and drafting and issuing any necessary decisions.
- To the extent required actively participate in the resolution of other complaints through the provision of drafting and QA assistance.
- Identify and report potential systemic issues or serious contraventions.
- Provide appropriate levels of support to learning development and knowledge management activities.
- Otherwise contribute to the activities of the Small Business decision maker team.
This is initially a 12month fixed term role.
Qualifications :
To be successful in this role youll come equipped with:
- Significant experience in resolving disputes across one or more of AFCAs jurisdictions ideally in banking and finance.
- A willingness to discuss disputes directly with the parties involved.
- Sound knowledge of relevant financial services law practice and/or other regulation in one or more of AFCAs jurisdictions.
- Tertiary qualifications in legal finance and/ or commerce highly valued.
- Demonstrated level of analytical skills coupled with the ability to draft documents which explain legal concepts in plain English.
- Strong communication and interpersonal skills in dealing with a diverse cross section of the community.
Additional Information :
- BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
- Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
- Employer of Choice Public Sector and NFP Australian HR Awards 2023
- Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
- Accredited Family Friendly Workplace Supporting worklife balance and inclusivity.RV1
- Hybrid working Flexible arrangements with stateoftheart offices designed for collaboration and wellbeing.
- Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
- Financial benefits Notforprofit salary packaging to boost takehome pay.
- Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.
If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
AFCA is a 2025 Circle Back Initiative Employer we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
